Learning Strategist - Tech/Professional Services, Support Enablement

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What You'll Do:

• Vet requests coming through request forms and project board (Asana)
• Analyze requests to determine the scope - size of material, target audience, existing training material, impact, urgency
• Act as primary liaison between requestors, training team, and instructional designers
• Act as primary POC for the Professional Services Training Program
• Work with Trainers to develop full-fledged Professional Services Onboarding
• Collaborate closely with Support Project Managers for Enablement alignment on product / feature launches
• Collaborate closely with the Customer Experience team and leadership, for optimal prioritization of content and learning schedules
• Provide training support to HW+SW Engineers, and Technical Trainer
• Identify the best-suited ID and/or facilitator for each request
• Provide regular progress updates to requestors/stakeholders and Enablement leadership
• Analyze operational performance data to identify trends
• CSAT and QA scores
• Common skills or knowledge gaps
• Proactively recommend upskilling/refresher trainings to address gaps
• Review NHO content and recommend updates that will address performance gaps and improve agent experience

What We're Looking For:

• 3+ years’ experience in instructional design / simultaneous management of several projects / synchronous learning tools
• Ability to interact with team members and stakeholders in a problem-solving, constructive manner
• Ability to tolerate opposing points of view and overcome a change-averse environment
• Ability to successfully manage and meet multiple, simultaneous project deadlines in a fast-paced environment
• Strong written and verbal communication skills
• Strong data analysis skills and the ability to read between the lines
• Background in training, learning and development, or related field
• Learning Strategy experience ideal, but not required; however a strong understanding of adult learning needs is necessary in order to make strong recommendations for a consistent cycle of improvement
• Ability to work independently and as part of a project team
• Sound technical knowledge of Software & Hardware troubleshooting / problem-solving
• Experience with creating, manipulating, and distributing reports
• Cross-functional partnership
• A plus: LMS tooling experience

Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

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