Learning System Analyst

Job Title

Learning System Analyst

Job Description

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation. *Montana employees are currently excluded from this requirement at this time.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers' needs. It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to

Improve and advise the global learning processes, working with a big customer service orientation and dynamic environment.

Your responsibilities:

• Case management; monitoring and ensuring timely closing according to SLA.
• Maintain customer service level
• Ensure compliancy with all Learning processes
• Timely escalation to Learning Process & Admin Specialist.
• Actively contribute in maintaining the SOP on vILT in the GLS process matrix
• Support and participate in Global Learning projects
• Perform User Acceptance Testing activities as part of the change and release management process, managed by the global learning solutions team.
• Identify areas for improvement in process and customer service and suggest improvements to increase efficiencies and customer satisfaction towards the Global Learning Operations Manager
• Ensure the right quality of the virtual training by safeguard our internal quality standards around structure and interactions of the virtual training
• Ensure sufficient preparation and testing takes place before the launch
• Ensure that all interactive elements (polls, break- out sessions, virtual whiteboard, Q&A, etc.) of the virtual training run successfully
• Coordinate the planning of all virtual sessions in North and South America to ensure there is sufficient space in the schedule to setup, prepare and deliver the sessions.
• Save the polls, chats and whiteboards and share with the trainer
• Ensure all aftercare activities as agreed in the runbook (like storing the recording of the session, evaluations etc.) are completed in time
• Escalate significant issues to appropriate departments and/or supervisors.
• Drive continuous improvement in the deployment and delivery of virtual classroom training

You are a part of

You will be part of the Philips GBS organization and functionally report to the Manager Global Learning Operations.

To succeed in this role, you should have the following skills and experience

• Bachelor's Degree and/or 5 years operational experience working with global teams.
• Fluency in English and preferably local languages in the market (both verbally and written)
• Experience with Microsoft Office tools (Excel, Powerpoint)
• Experience with Virtual Training Tools like Adobe Connect, WebEx, Skype for Business
• Experience with Cornerstone on Demand is a plus
• Problem solving knowledge and experience including delivering support in technical area's like local computer/laptop settings, remote patch installation, Internet connectivity and local area networks
• Ability to develop and deliver oral and written instructions, support and communications
• Self-motivated, innovative person with analytical, problem solving, organizational, and interpersonal skills with the ability to adapt to changes and new ideas
• Candidate must be organized, detail-oriented, and have strong written and verbal communication skills
• Strong organizational/administrative skills, customer orientation and service driven mentality
• Excellent intercultural communication skills, ability to engage (also virtually) large groups at various levels (including executive) within the organization from different cultural backgrounds
• Flexible team player and pro-actively focused on results
• Ability to multi-task (multiple priorities, cross functional demand) and project oriented capabilities
• Demonstrated track record for being self-directed, high level of achievement, accuracy and quality control

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position. For this position, you will reside in or within commuting distance to Nashville, TN.

In return, we offer you

We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training

How we work at Philips

Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

We believe in the importance of impactful collaboration: There's a certain energy when everyone's in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules. Flexibility isn't office or online, it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis.

We want to be at our best: The way we work, and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

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#indeed

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Opportunity Employer/Disabled/Veteran

Philips maintains a drug-free workplace