Lease Auditor

Travelers Haven is on a mission to revolutionize the short-term housing space by offering the first ever workforce housing on-demand solution. We help individuals, businesses and organizations with traveling professionals find housing that meets their specific needs, filling the housing gap for America’s essential nomadic workforce.

If you are inspired by innovation, helping others, and using your talents to make an impact, all of us at Travelers Haven can’t wait to meet you. Together we are disrupting an entire industry by serving traveling workers across the nation. Be a part or our vision to support those that serve critical needs across our country, and therefore impact millions of lives each year.

Hiring rate/range: $43,000 – $45,000, earning up to a bonus at an annual target of up to 15% of base salary.
Actual compensation offer to candidates may vary from posted hiring range based on geographic location, work experience, education, and/or skill level. The pay ratio between the base and target incentive (if applicable) will be finalized at the offer.

Work Schedule:

Monday-Friday from 8:00am-5:00pm, with an hour lunch break. Additionally, employees in this role under 3 years of tenure are assigned to be on-call 2-4 individual weeks throughout the year for hours outside of typical office hours that week. Additional pay is provided for this work.

Summary/Objective:

The Lease Auditor team at Travelers Haven (TH) works as a liaison between our internal Business Operations- Move In team and property managers to ensure all paperwork required by our properties is collected, reviewed, and signed in a timely manner to ensure a seamless move-in experience for our guests. This paperwork includes, but is not limited to, corporate rental applications, lease agreements, addendums, letters of responsibility, and renewal letters. Lease Auditors also work directly with the TH Accounting team to generate payment schedules for the term of the leases, and are responsible for mailing out the payments via FedEx or using credit cards.

Your success will be based on your ability to thoroughly review all required paperwork to confirm accuracy, collaborate effectively with internal teams and property management staff on recommended updates or discrepancies, and utilize time management skills to prioritize your workload to ensure all documentation is submitted on time. This role requires especially strong written and verbal communication skills, meticulous attention to detail, and strong critical thinking abilities to problem-solve through roadblocks.

Responsibilities:

• Review, confirm, and sign all lease paperwork, including applications, addendums, renewal offers, and welcome letters for move ins and lease extensions.
• Manage multiple email inboxes, prioritizing responses based on deadlines, and facilitating follow-up with a variety of parties.
• Utilize time management to coordinate paperwork submission for a pipeline of housing reservations, obtaining a high move-in success rate and mitigating preventable costs.

• Build rapport with property management staff and internal teams by effectively communicating the move-in process with both parties.
• Act as a liaison between property staff and the Business Operations- Move In team to ensure paperwork is submitted in a timely manner.
• Keep internal teams informed of important deadlines to ensure a successful move-in, following up frequently to ensure documentation is submitted in a timely manner.
• Communicate with various internal departments regarding inconsistencies in lease details, necessary changes in system data, and payments.
• Work closely with Business Operations Specialists regarding missing leases, and guide the team towards accomplishing goals.
• Create payment schedules and issue payments via FedEx or using a credit card.
• Reach out to FedEx when a shipment is delayed or sent to an incorrect address.
• Utilize analytical skills and professional communication when unexpected issues occur, de-escalating the situation and finding a mutually beneficial solution.
• Provide exceptional customer service throughout the move-in process.

Essential Functions:

• Must be able to use a computer, keyboard, and mouse for up to 8 hours per day*
• Must be able to sit or stand in a stationary position for up to 8 hours per day*
• Must be able to communicate via email and phone for up to 8 hours per day*
• Must be able to work effectively in an environment where distractions are possible*

*Essential functions may be performed with or without reasonable accommodation

Required Education & Experience:

• High School Diploma or Equivalent
• 2+ years of office experience.
• Experience utilizing printers, scanners, and other office equipment.
• Strong, professional communication skills via phone/email.
• Thorough attention to detail, planning, and organizational skills.
• A sense of urgency to complete deliverables on time.
• Knowledge of Salesforce, or similar CRM.
• Proficiency in MS Office Suite.
• Experience in property management, hospitality, or relocation a plus.

Supervisory Responsibilities:

None.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.