Leave Administration Specialist - Remote

Do you enjoy administering leaves? Would you enjoy working with various clients that vary in size and industry? Do you enjoy being in a collaborative, professional environment? Then we have the position for you! **This position can be remote! **

Due to our success and increased business opportunities, we are looking for a Leave Administration Specialist to provide excellent customer service to employees regarding all aspects of absence management. This position is a subject matter expert regarding all types of employees leave of absence, including Short Term Disability, FMLA, Long Term Disability, Unpaid leaves, etc. The ideal candidate will demonstrate a high level of professionalism; possess the ability to work well in a fast-paced environment and the flexibility to easily adapt to changing priorities.

• Work with internal teams to conduct client policy audits
• Collect supporting documents from Multiple Locations
• Responsible for utilizing the tools provided to maintain compliance with federal, state, local, and union specific leave policies
• Document policy compliance audit process in Excel
• Create client presentations in PowerPoint
• Provide feedback for legal requirements and policy regarding leaves
• Provide employees/managers with information and assistance regarding potential leaves
• Produce and track all required documentation collected during the audit process.
• Escalate issues to the proper management resource as appropriate
• Maintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreements
• Provide critical thinking regarding absence management processes. Identify trends and make recommendations for continuous process improvements to management
• Consult with clients on best practices and policy reviews

Qualifications:

• A Bachelor's Degree is highly desired
• Four or more years of professional experience in absence management is preferred; Customer Service experience is preferred
• Knowledge of FMLA regulations and requirements and ADA is required
• Hands on experience with HR/Payroll systems is desired, along with experience using email and Microsoft Office suite
• Must have a strong disposition toward customer service and proven aptitude for computer-based leave transaction processing
• Legal right to work in the United States

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