Leave of Absence Administrator (LOA Admin)

The Career Potential

Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That's something we can all take pride in as we take this journey together.

Ortho is known in the industry as a leader in customer service and support. Deeply understanding and exceeding the needs of our clinical lab, hospital and blood bank customers is what we do. It's who we are. If you join Ortho, no matter what your role, you will be expected to keep that Customer Excellence focus in your work.

The Opportunity

QuidelOrtho is seeking a Leave of Absence Administrator is responsible for administering all Leaves of Absence for the U.S. and Canada, including short-term and long-term disability, individual state paid family leave, discretionary leave, and personal leave. This position also works closely with the Health Services team on worker's compensation and public health emergency cases. The Leave of Absence Administrator provides excellent customer service to the organization and its employees. This position can be remote within the San Diego, Rochester, or Raritan area with occasional in-person team meetings

The Responsibilities

• Responsible for the administration and support tasks related to the leave of absence and disability programs for the U.S. and Canada, including working with 3rd party leave administrators to process claims or requests, partnering with Health Services on disability cases, and keeping HR Business Partners and employee managers informed of status.
• Primary contact for leave of absence administration, including advising managers and employees on company leave policies and procedure, interaction of leave laws with paid time off, workers' compensation, and short-term and long-term disability benefits.
• Develops communication tools to enhance understanding of the company's leave programs, including training for managers.
• Creates and maintains accurate and compliant leave of absence tracking and recordkeeping, along with reporting.
• Ensure payroll team is informed of all ongoing leaves by verifying payroll reports on leaves prior to each payroll run for both the U.S. and Canada.
• Helps to maintain the Benefits Inbox, responding to leave of absence related inquiries in a timely and professional manner, and escalating correspondence when necessary and appropriate.
• Serves as escalated point of contact for HR Business Partner team for employee related leaves of absence.
• Keeps Sr. Benefits Manager appraised of unique or problem situations on an ongoing and timely basis.
• Processes all documentation associated with parental leaves and respond to routine employee inquiries regarding such leaves.
• Completes a variety of administrative duties to include maintaining departmental statistics, completion of certification requests from carriers, and billing/ collecting benefit payments from employees on leave.
• Reviews the leave process/policies and recommends changes as necessary.
• Stays current with changing regulations and current trends in leaves, with a focus on state leaves and public health emergency.
• Assists with projects and other duties as assigned.
• Performs other work-related duties as assigned.

The Individual

Education/Experience

• Bachelor's degree preferred
• Three to five years of experience in Leaves of Absence
• Workday experience a plus

Knowledge/Skills

• Must have a strong knowledge of the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), California and New York leave and disability/family leave pay, other state and local leave laws, and short-term or long-term disability plans
• Ability to read, interpret, and apply documents such as plan documents, certificates of coverage
• Attention to detail is essential; must be able to organize, prioritize, and multi-task
• Good organizational, diplomacy, and customer service skills. Must be able to effectively interact and communicate with people of diverse backgrounds, cultures, and personalities. Strong interpersonal skills are a necessity.
• Strong computer skills required, including word processing, database and spreadsheet experience (i.e., MS Office)
• Ability to handle a high volume of work required
• Must be very well organized, accurate, thorough and monitor work for quality
• Ability to maintain confidentiality a must

Key Working Relationships:

Internal: Interacts with all levels of employees, partners with payroll and health services teams, along with HR Business Partners, facilitates, department team leaders and supervisor

External: third-party leaves administrator

EOE/AA Disability/Veteran

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