Leave of Absence Specialist

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

Job Description

THE POSITION:

The Leave of Absence Specialist’s primary responsibility will be the administration of EVERSANA’s Leave of Absence, Disability Program, Company Leaves and ADA Claims. This position serves as the point of contact for employees, HR Representatives, Managers and internal Legal for coordination, documentation and support in decision making. This position will participate in the development, implementation and monitoring of policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

Administration

• Daily administration of Leave programs including Short Term Disability, FMLA(both continuous and intermittent), State Leaves and EVERSANA company leaves - ensuring compliance with all federal and state laws.
• Provide guidance and support to employees navigating the leave process.
• Handle a diverse array of LOA scenarios from simple to complex.
• Maintain LOA master tracker and conduct regular audits of accuracy.
• Monitor the Benefits email box to ensure timely responses to inquiries and requests.
• Proactively partner with third party administrator to ensure open cases are managed timely and accurately.
• TPA vendor management, from improving the day-to-day operational process to resolving challenges related to the vendor process and procedure and complex claim issues.
• Biweekly payroll report to ensure employees on LOA are paid appropriately.
• Process monthly invoice for Leave vendor.
• Facilitate ADA interactive process with employee and manager.
• Provide Long Term Disability information as requested.
• Respond to LOA inquiries in the Benefit Help Desk.

Communication/Education

• Collaborate with HR team members and payroll to ensure smooth leave processing and payment.
• Educate and train HR team on leave policies, procedures and compliance requirements.

Other

• Cross train with Total Rewards team in Health and Welfare benefits administration.
• Ad Hoc reporting and benefits analysis as needed

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

EXPECTATIONS OF THE JOB:

• Travel – None
• Hours – 40 hours per week, M-F; this job will be required to work additional hours as projects and/or needs arise for the business.

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Bachelor’s degree in Business Administration, Human Resources, or closely related field required
• Minimum of 5 years of US benefits experience in the Leave of Absence space
• Working knowledge and understanding of relevant compliance regulations and laws
• Excellent written and verbal communication skills to employees at all levels of the organization
• Intermediate to advanced skill level in Microsoft Word, PowerPoint and Excel
• Demonstrated ability to work both independently and as part of an HR and business team with professionals at all levels
• Demonstrate ability to maintain high level of confidentiality and professionalism at all times and under all circumstances
• Demonstrate initiative and self-motivation in all aspects of work.
• Strong research, critical thinking, analytical, problems solving and detail skills.
• Ability to be flexible with work schedule for audits and/or special projects.

PREFERRED QUALIFICATIONS:

• Knowledge of Lincoln Financial leave vendor
• Certified Employee Benefits Specialist (CEBS) designation
• PHR or SPHR

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

Additional Information

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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