Leave Specialist - PFL and PFML

At The Standard, you’ll join a team focused on putting our customers first.
Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.
We offer a caring culture where you can make a real difference, every day.
 
Ready to reach your highest potential? Let’s work together.

Job Summary

In this role, you will manage the complexities of certified and reported leaves, including FMLA and state-specific leaves. You will secure and analyze information to make eligibility determinations, track leave status, and communicate effectively with employees and employers. Your focus will be on providing responsive and caring service, resolving issues, and ensuring timely decisions. You’ll also support less-experienced team members through approvals, training, and sharing expertise on leave regulations.

• Analyze eligibility for leave (30% of time)
• Communicate leave decisions and resolve inquiries (40% of time)
• Train and support team members (20% of time)
• Manage documentation and discrepancies (10% of time)
• Ability to work independently with little supervision is a requirement of the role. *

Skills and Background You’ll Need

• High School Diploma or equivalent
• 2+ years of customer service experience
• 1+ years of leave, benefits, or disability claim management experience preferred
• Strong written and verbal communication skills
• Familiarity with FMLA and state-specific leave regulations
• Experience in a fast-paced office environment

Key Behaviors of a Successful Candidate

• Integrity in handling sensitive information
• Strong willingness to learn and adapt
• Ability to work independently and manage time effectively

Why Join The Standard?

We have built an enduring legacy of stability, innovation, and financial strength thanks to the contributions of the talented, creative, and compassionate people who choose to work at The Standard. When you join us, you can expect:

• A rich benefits package including a 401(k) plan with matching contributions
• An annual incentive bonus plan
• Generous paid time off
• A supportive and responsive management approach
• Opportunities for career growth and advancement
• Paid time off to volunteer
• An employee giving program that double matches your donations to eligible nonprofits and schools
• Much more!

Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

Salary Range:

19.00 - 25.48

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.