Job Description
Ada was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee, and the Wendat peoples and is home to many First Nations, Inuit, and MĂ©tis peoples. We also acknowledge that Tkaronto is covered by Treaty 13 with the Mississaugas of the Credit, and the Williams Treaties signed with multiple Mississaugas and Chippewa bands.
At Ada, our mission is to deliver an AI platform that makes it easy for businesses to automatically resolve the most customer support inquiries with the least effort. Our vision is a world where customer support experiences are great for everyone.
Ada is an AI-poweredcustomer service automationplatform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages - with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visitwww.ada.cx.
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We are looking for a highly motivated, confident, hard-working and enthusiastic individual to lead our legal team reporting into the CFO. The role is to cover an employee maternity leave (14 month contract)and is a fantastic opportunity for someone to lead the day-to-day legal function of a fast growing and exciting organization. Your days will be fast-paced and filled with ever-evolving challenges.
About You:
- 5-7 years of experience in transactional work, with a focus on B2B SaaS is required.
- Experience representing growth-stage technology with excellent project management and negotiation skills ( including “soft” skills to encourage, motivate and influence at all levels of the organization and of our customers and partners).
- Experience navigating privacy laws (including GDPR and CCPA) and security issues in a commercial negotiation context.
- Experience drafting, redlining and negotiating complex commercial agreements with a solution-oriented approach.
- Master knowledge of privacy best practices, and working knowledge of major legal frameworks (e.g., CCPA, GDPR, PIPEDA, ePrivacy).
- Ability to operate autonomously, work collaboratively as a team player with sales and other internal business partners.
- You are looking to be in a fast paced environment with opportunities to learn and grow.
- Licensed to practice law in Canada or the US.
- A certification such as CIPP/US, CIPP/E, or CIPT is a plus, but not a requirement.
Outcomes:
- Independently negotiate complex commercial agreements integral to the business, including customer contracts, vendors, technology partners, strategic partners and resellers.
- Become an expert in Ada’s product platform, operations and offerings to offer practical and strategic counseling to internal organizations.
- Research and remain up-to-date on upcoming privacy, compliance, employment and other regulations pertinent to our industry to advise the business on future strategy.
- Help the business build privacy by design into product features, business processes and data initiatives.
- Stay up to date and partner with product and engineering teams to counsel on legal compliance for new and existing platform features and tools.
- Design and implement systems and scalable workflows for legal and compliance.
- Possess a deep understanding of privacy and other regulations impacting the business, including CCPA and GDPR, and the ability to translate that understanding into actionable guidance for business teams.
- Handle a wide variety of other demands and projects that arise in a rapidly growing startup.
- Manage and collaborate with external counsel maximizing results with a focus on cost containment and providing strategic/pragmatic advice to business teams
- Provide sound, practical advice and guidance on legal and business-related issues.
Benefits:
- Competitive salary and generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
Perks:
- Flexible work schedule
- Remote-first, In-person friendly work environment with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
About Us
Ada is a rapidly growing company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.
We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities, even if you don’t meet every qualification we listed, because members of marginalized communities are less likely to apply if they don’t meet every qualification. We believe that without you, we cannot progress. At Ada, we don’t stand for tokenism. We stand for representation.
Our values are our fundamental driving forces for decision-making. They are the heart of what we stand for and are critical to our next phase of growth. You can learn more about our values and Ada’s founding story on our Careers page.
Everyone has their own unique talents. Even if you don’t meet 100% of the above qualifications, tell us why you’d be a great fit for this role in your application.
About Us
We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities, even if you don’t meet every qualification we listed, because members of marginalized communities are less likely to apply if they don’t meet every qualification. We believe that without you, we cannot progress. At Ada, we don’t stand for tokenism. We stand for representation.
Our values are our fundamental driving forces for decision-making. They are the heart of what we stand for and are critical to our next phase of growth. You can learn more about our values and Ada’s founding story on our Careers page.
Everyone has their own unique talents. Even if you don’t meet 100% of the above qualifications, tell us why you’d be a great fit for this role in your application.
Apply Now
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Date Posted
12/19/2024
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