Legal Recoveries Coordinator

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work!

o Competitive base pay and performance bonuses, dependent on role

o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability

o 401K with employer match and 100% immediate vesting

o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life

o Paid Volunteer Time Off (VTO) Annually

o Tuition Reimbursement

o Parental Leave

o Business casual work environment

What does it mean to be a Legal Recoveries Coordinator at GLS?

As a Legal Recoveries Coordinator, you will be responsible for carrying out assigned administrative processes within the Recoveries Department to assist in maintaining, processing, and documenting accounts as a part of the legal recovery strategy.

How will you drive value within the organization as a Legal Recoveries Coordinator?

• Perform administrative functions that may include but are not limited to: validating customer data, updating accounts, and ensuring accurate documentation is being provided to applicable outside vendors as a part of the legal recovery strategy
• Maintain electronic records and files, review account media, and prepare files for placement
• Support vendor document requests and prepare affidavits of account balances for legal strategy
• Perform quality assurance processes to ensure compliance with internal standards as well as all applicable state and federal guidelines
• Provide feedback and potential solutions to management about process efficiency and quality assurance
• Assist managers in training and supporting new associates
• Cross-train and collaborate on departmental activities and responsibilities, which may include but are not limited to: indexing documents, customer correspondence, and cross-departmental assignments
• Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management 

What should you already know to be successful as a Legal Recoveries Coordinator?

• High School diploma or equivalent required.
• Minimum of one (1) year experience in a relevant customer service role required, automotive industry preferred
• Exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business 
• Detail oriented and the ability to multitask
• Must be extremely organized and be able to stay on track for upcoming time-sensitive deadlines
• Ability to work with a diverse customer and workforce population
• Exceptional oral and written communication skills
• Team player who can adapt to a fast-paced and changing environment 
• Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
• Commitment to exemplifying the organizational core values and key competencies 

Employment Requirements

• Must be able to pass a criminal background check 
• Remain in a stationary position up to 100% of the workday
• Constantly operate a computer and other standard office equipment
• Talk and hear to exchange accurate information
• Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
• This position is full-time
• Must be flexible to work within departmental operating days and times which include Monday through Friday, 8:00am-6:00pm 
• Regular, predictable attendance is required, including overtime hours as business demands dictate

2023 California Applicant Privacy Notice

GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees

Please visit www.glsauto.com for information about our great company and other amazing opportunities

Applicants have rights under Federal Employment Laws

Family and Medical Leave Act (FMLA) 

Equal Employment Opportunity (EEO) 

Employee Polygraph Protection Act (EPPA)