LEGS Support Engineer

LEGS Support Engineer

ROLES AND RESPONSIBILITIES

I. To respond remotely (via phone and/or online) to various end-user support requests arising from our Airport clients. Support includes installing, diagnosing, repairing, maintaining and upgrading hardware, equipment and software related to mission critical Automated Bag Drop services at the Airport.

II. This position may require being on call 24x7 at times to address alerts generated by the monitoring system to ensure timely response to critical client related issues.

III. System/Application/Network Support:

• Diagnose and quickly resolve a wide range of applications and networking problems to help minimize downtime

• Troubleshoot bag drop and/or kiosk network connectivity in a LAN/WAN environment

• Requesting and coordinating 3rd party vendor support

• When required escalate issues/problems to appropriate support team member

• Dealing with hardware and application support issues

IV. Operational:

• Dealing with hardware and application support issues

• Provide user data and application recovery

• Use diagnostic tools and methodologies to load, copy and customize operating system configurations for deployment

• Familiarize end users on basic software, hardware and peripheral device operation

• Take ownership and responsibility of queries, issues and problems

• Work with 3rd party vendor support contacts to resolve technical issues

• Escalate and involve experts where required in order to resolve issues as quickly possible

• Maintain IT records and tracking for area of responsibility

• Work with other IT staff regarding new builds and upgrades

V. Customer Focus:

Maintain high levels of customer service providing efficient and effective support in a friendly

and professional manner

The ideal candidate must have the following qualifications and experience:

• A minimum of 2 years’ working experiences

• Relevant ITE/Poly or equivalent industry qualification

• Hands on experience in troubleshooting computer networking, hardware & software issues

• Hands on experience in mechanical or electrical would be an advantage

• Previous baggage handling, airport services and/or engineering domain experience would be an advantage (Preferable)

To be successful in the role, it is essential you possess the following qualities and competencies:

• Exceptional communication skills (verbal and written)

• Quick and methodical troubleshooting skills

• A self-starter, with a 'can do' attitude and a strong client focus

• Conscientious, self-motivated and positive working attitude

• Meticulous work ethic

• Ability to work independently

• Willing to work shift – 24x7

Diversity & Inclusion