Level 1 Field Support Tech

Level 1 Field Support Tech 

Lincoln IT, leading IT infrastructure solutions and managed services provider in the New York Metropolitan area, is currently looking for a Level 1 Field Support Tech

The ideal candidate must have at least 1 to 3 years’ experience with Microsoft OS, a variety of desktop applications, and expertise in supporting client hardware.

Skills & Experience

• Technical training and/or knowledge in a variety of desktop technologies
• Microsoft technical certifications desired, but not required
• Desktop imaging and deployment
• Corporate Anti-Virus and Anti-Spam Solutions
• Excellent written and verbal communication skills with end-users
• Excellent track record in customer service and support

Responsibilities:

• Provide on-site and remote support for Microsoft desktop personal computers
• Provide helpdesk support, including analyzing and resolving end-user client issues
• Troubleshoot and resolve user issues across a broad range of client technologies
• Install new software and upgrade existing software
• Troubleshoot hardware problems and replace any inoperative hardware found
• Utilize manufacturer technical support lines to resolve support issues
• Support proprietary applications

Founded in 1998, Lincoln Computer Services is an IT solutions consultancy and managed services provider with a diverse set of channel partnerships that include IBM, Microsoft, Cisco, HP, and Dell. With two offices – one in Long Island and another in New York City, Lincoln is recognized as one of the leading technology firms in the Tri-State Area.

We pride ourselves on hiring talented and dynamic individuals who possess a wide range of technology expertise, as well as share the firm’s mission to fulfill the needs of our clients; exceeding their expectations with exceptional service and dedication.

Lincoln is growth-oriented and offers a competitive salary, training and education, a comprehensive benefits package (Medical, Dental, 401K), generous PTO, and an excellent work atmosphere. We take pride in our culture – which is built on collaboration, integrity and a passion for technology.