Level 2 End user Support

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Level 2 End user Support

In Fiserv we are looking Level 2 End user Support for Argentina who will be responsible for providing technical support and troubleshooting IT issues on-site. The ideal candidate will have experience in Windows support, basic networking knowledge, and experience with video conferencing systems is highly appreciated.

Responsibilities:

• Provide on-site technical support to end-users, primarily in Windows environments.
• Diagnose and resolve hardware and software issues.
• Manage and troubleshoot basic network issues (router/switch configuration, network connection, etc.).
• Install, configure, and update software and hardware on workstations.
• Support and troubleshoot video conferencing systems, including setup, maintenance, and operation during meetings.
• Document incidents, solutions, and procedures using ticket management tools.
• Coordinate with technical teams and vendors to escalate issues when necessary.

Requirements:

• Minimum of 2 years of experience in IT technical support, preferably in on-site support roles.
• Strong knowledge of Windows operating systems (configuration, troubleshooting, basic administration).
• Basic networking skills: device configuration, network connectivity, troubleshooting.
• Desirable experience in setting up and supporting video conferencing systems (Microsoft Teams, Zoom, Webex, etc.).
• Ability to work independently and manage multiple tasks simultaneously.
• Excellent communication skills to interact with users of varying technical expertise.
• IT certifications (CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent) are a plus.

Preferred Skills:

• Real-time problem-solving ability.
• Proactive attitude and customer service-oriented approach.
• Ability to work under pressure and adapt to a fast-paced environment.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.