Level I Desktop Engineer

Level 1 Desktop Engineer

Company Overview

Founded in 1997, LincolnIT is a growing custom IT solution provider, servicing the New York Metropolitan area. We value our employees and invest in their careers, development and growth. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!

Level 1 Desktop Engineer

LincolnIT has an immediate need for an individual with 3-5 years of IT related experience. Candidate must also have a strong desire to learn networking. Experience in some networking is preferred but not required.

Required Skills

• Self-starter who takes initiative every day
• Ability to work without supervision
• Ability to work in a fast-paced environment
• Studying or experience in networking
• Excellent written and verbal skills
• Ability to troubleshoot via phone
• Follow company guidelines
• Must be detail oriented and well-organized individual
• Exceptional at being a team player
• A strong belief in ethical business principles

Responsibilities, Skills and Experience:

• Image and configure laptops and Desktop
• Proficient in Windows and MAC devices
• Configure and deploy Apple IPADS and IPhones through Mass360 console
• Setup Video Conferencing and Whiteboard meetings
• Troubleshoot Outlook, active directory, create new hires, terminations
• Install applications as requested by the business
• Installed and Configured VPN for home users’ laptops
• Network Printer administrator e.g. Printer Server administration and Ricoh Printers
• Application support troubleshooting to assure root cause prior to escalating to the Application team e.g. 6N, Sigmacare
• Proficient in using ITSM tool and understanding SLA’s depending on Critical-Low driven by the business
• Collaborate with team to effectively coordinate project efforts, incorporating new ideas and identifying areas of weakness and improvements
• Outstanding analytical, troubleshooting, and problem-solving abilities
• Excellent communication skills; interact with staff, management, and clients at all levels
• Proactive, organized, and well-trained professional and multi-tasked with solid work ethic and willingness to learn

Benefits
Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere.