Level II Projects Engineer

Provide: Resume and cover letter highlighting skills and relevant experience.

Those who apply without a cover letter will be immediately disqualified.

Macro Connect is a small but growing Managed Service Provider team working out of a historic library in Detroit. We are focused on helping schools, nonprofits and businesses achieve breakthrough performance by leveraging data and technology.

Our goal is to hire a Level 2 IT Project Engineer that fits with our company values and can provide extraordinary service to our customers. We are looking for someone who has the deep technical skills and willingness to do the hands on work to implement solutions for our clients. An ability to help build the skillsets on the team is also important.

We value diversity - in thought and in personal and professional background - and are committed first and foremost to finding the right people then providing them with coffee, an office full of dogs, and a training pathway to reach their potential.

When we asked our team what 3 words sum up the company culture, the most repeated answers were: transparent, community-minded, and supportive. We utilize open-book management to share our financial information with all of our employees. We like and care about our co-workers and will drop everything to help someone in need. We care deeply about Metro Detroit and believe we can play a part in the bright future ahead. If we are working against a deadline, we do whatever it takes to meet it. If we face a difficult challenge, we work together to overcome it. If we make a promise, we see it through.

Our clients have high expectations and we expect our employees to take that in stride, keep a smile on their face, and produce great results. Details matter to us and we pride ourselves on getting things right the first time. We love turning technical jargon and complex data into practical solutions that improve outcomes for our clients.

Relevant skills: 

• Experience implementing technical projects
• Experience supporting technology remotely and in an educational environment 
• Experience communicating technical information to non-technical people 
• Ability to track hardware procurement, installation, build out, and associated activities
• Organizational skills to provide ongoing status updates on project progress and prioritize resource allocation
• Network infrastructure implementation and support: physical and virtual servers, routers, firewalls, switches, wireless access points 
• Cloud services implementation, migration, and support (Google Workspace and Microsoft 365) 
• Chromebook implementation, management, and support 
• Windows Server Management
• Virtualization VMWare and HyperV
• Active Directory management 
• Strong written skills for communicating with clients via ticketing system 

Minimum Requirements: 

• Relevant degree/certifications and 5+ years of experience with IT infrastructure project implementation work
• Reliable transportation for use during business hours 
• Ability to be a self-starter, who can be trusted to work largely unsupervised 
• Ability to pass a criminal background check in order to be eligible to work in schools 

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance
• +Profit sharing