Licensing & Credentialing Associate

What You'll Do:

• Execute provider credentialing workflows including initiating profiles tracking progress and ensuring timely activation
• Collect review and validate provider documentation for completeness accuracy and compliance with internal standards
• Maintain and update provider data across systems (e.g. credentialing platforms Airtable internal tools) ensuring high data integrity
• Monitor license expirations and renewal timelines; proactively follow up with providers to maintain active licensure
• Support the tracking and maintenance of Nurse Practitioner collaboration agreements ensuring alignment with state-specific requirements and internal policies
• Support re-credentialing processes including outreach tracking and documentation management
• Manage inbound requests and communications through licensing and credentialing support channels
• Assist with provider offboarding processes including tracking license deactivations and updating records
• Support broader practice compliance functions as needed including documentation tracking and audit preparation
• Identify operational gaps or inefficiencies and contribute to process improvements within licensing and credentialing workflows

What You’ll Bring to the Team:

• 2–4 years of experience in healthcare licensing and credentialing
• Experience working with credentialing systems or data tools (e.g. Medallion CAQH Airtable or similar)
• Strong attention to detail and ability to manage high-volume process-driven work with accuracy
• Operational mindset with the ability to follow maintain and improve structured workflows
• Strong organizational and time management skills with the ability to prioritize across multiple workstreams
• Clear and proactive communication skills with strong follow-up and stakeholder coordination abilities
• High ownership and accountability—you reliably see tasks through to completion
• Familiarity with multi-state licensing requirements and healthcare compliance; knowledge of state-level NP licensure rules and scope-of-practice nuances is a plus

We've Got You Covered:

Full medical dental and vision insurance + OneMedical membership
Healthcare and Dependent Care FSA
401(k) with company match
Flexible PTO
Wellbeing + Learning & Growth reimbursements
Paid parental leave + Fertility benefits
Pet insurance
Student loan refinancing
Virtual resources for mindfulness counseling and fitness
 
We welcome qualified candidates of all races creeds genders and sexuality to apply.

What We Do

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest most effective care possible. Ro is the only company to offer nationwide telehealth labs and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient end-to-end healthcare experience spanning from diagnosis to delivery of medication to ongoing care. Since 2017 Ro has helped millions of patients in nearly every single county in the United States including 98% of primary care deserts.

Why Work With Us

Ro is powering quality care at scale. The Ro Operating System (ro.OS) vertically integrates the core parts of healthcare bringing together nationwide telehealth lab and pharmacy services on one platform. The result? ro.OS makes it easier for patients to access and providers to deliver high-quality care – millions of times over.

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