Lifecycle Marketing Specialist

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology we make access simple and secure for millions of homeowners businesses and communities worldwide. Our flagship brands LiftMaster®  and Chamberlain®  are found in 51+ million homes and 14 million+ people rely on the myQ®  app daily.

The Lifecycle Marketing Specialist is responsible for working across our Email SMS and Marketing Push Notification channels to support the execution quality and optimization of building best in class customer journeys through email and SMS campaigns innovating across new and existing channels messaging and audiences and will bring process improvements and AI innovations to improve the everyday operating work across our business critical owned lifecycle marketing channels (primarily Email & SMS) to our customer base. Daily responsibilities will range across driving campaign execution campaign builds QA and KPI reporting to channel optimization strategies and operating process improvements. 

We're looking for driven curious self-starters with hands-on experience in lifecycle marketing — email SMS and push notifications. The ideal candidate is highly passionate with building and optimizing best-in-class customer journeys brings strong attention to detail and consistently looks for ways to improve processes and channel performance.
 

Essential Duties and Responsibilities:

• Assist team in monitoring email and SMS campaign development process schedules and progress to deliver against team goal of planning scheduling and executing timely messages to intended audiences.
• Ensure channel strategies and accurate execution of campaigns via reviewing all email proofs for content and design accuracy.
• Assist team in strategic planning and test plan development to optimize email and SMS channel results
• Execute A/B and multivariate tests by setting up test structures monitoring performance and synthesizing initial insights to support the broader testing roadmap led by senior team members.
• Assist the team in maintaining data hygiene with our lifecycle marketing data across events attributes and customer profiles.
• Support campaign readiness reviews by confirming data feeds segmentation rules and platform configurations meet requirements prior to launch.
• Assist the team in delivering on our audience centric content strategy and activation plans orchestrate consumer journeys and messaging cadence and drive a phased “crawl walk run” roadmap for continuous experience optimization
• Monitor competition benchmark performance and bring outside inspiration to build innovative new strategies and expand capabilities across lifecycle marketing channels
• Support campaign readiness reviews by confirming data feeds segmentation rules and platform configurations meet requirements prior to launch.
• Support team in developing and executing crawl walk run marketing plans and customer journey integration points for newly launched SMS channel
• Document & improve team operating processes
• Seek find and solve opportunities to leverage AI for team operating process opportunities & improvements
• Drive collaboration/ connection points to other marketing and product teams
• Stay up to date on lifecycle marketing channel best practices and the competitive landscape
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group’s reputation by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops reading professional publications establishing personal networks and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed

Minimum Requirements

Education/Certifications:

• Bachelor's Degree in Marketing Business or related field

Experience:

• 2+ years of experience in Lifecycle Marketing Email SMS CRM or related roles.
• Experience using any ESP tools (Braze Pardot or any email systems)

Knowledge Skills and Abilities:

• Working knowledge of Email marketing automation platforms. • Strong project and time management skills
• Understanding of segmentation logic customer attributes and lifecycle triggers.
• Foundational knowledge of A/B testing concepts test setup and performance metrics.
• Strong attention to detail documentation skills and process orientation.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer and you’ll be considered for this role regardless of race color religion sex national origin age sexual orientation ancestry; marital disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.  

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence [email protected].

NOTE: Staffing agencies headhunters recruiters and/or placement agencies please do not contact our hiring managers directly.

What We Do

Chamberlain Group is a global leader in intelligent access and Blackstone portfolio company. Our innovative products combined with intuitive software solutions comprise a myQ ecosystem that delivers seamless secure access to people's homes and businesses. Our recognizable brands including LiftMaster® and Chamberlain® are found in 50+ million homes and 10+ million people rely on our myQ® app daily to control and monitor their homes communities and businesses from anywhere. Our patented vehicle-to-home connectivity solution myQ Connected Garage is available in millions of vehicles from the leading automakers.

Why Work With Us

At CG our ONETEAM is united by our mission to make access simple. As a pioneer in the smart access industry you'll have the opportunity to develop products that make a direct impact on the daily lives of millions of people -- allowing them to seamlessly and securely access their homes communities and businesses.

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