Lightspeed Project Manager - Software Implementation

WHO ARE WE?

Lightspeed powers our client's success in every aspect of their business - from sales to service - and everything in between! We develop, implement, and support innovative Dealer Management Software and data solutions that help increase lasting profitability across dealership operations for the Powersports, Marine, Marina and RV industries.

About DMS Software:

DMS is a game changing software for dealers to automate non-revenue generating activities, track operations and improve profits by assisting dealers with managing their Parts, Service, Sales, Storage, Marina, Customer Relationship Management (CRM) and Rental. Our DMS software helps all departments in a dealerships to function smoothly by creating a central data warehouse for inventory levels, ordering, services, and customer information. Our solutions are designed to help manage dealer operations by tracking and storing data from every department and delivering information that will assist dealerships in making successful business Solutions.

The Project Specialist II coordinates multiple aspects of customer implementation virtually, which may include pre-conversion consultation and planning, test conversion, conversion execution, post-conversion training, product set-up and implementation of multiple products.

Responsibilities include but are not limited to:

• Handles ongoing customer support tickets via phone, email, and chat
• Hardware Installation and training
• Performs product Quality Assurance process with software development teams or hardware providers
• Consults on methods to maximize the dealership's efficiency, profits, sales, productivity and revenue
• Handles ongoing customer support tickets via phone, email, and chat
• Performs product Quality Assurance process with software development teams or hardware providers.
• Consults with dealership department management to assess dealership business practices, processes, workflows and critical business drivers
• Customizes and implements CDK application software to support dealership practices, processes, workflows and critical business drivers
• Performs verification seminars to ensure client understanding of application and gain client confirmation of application customization
• Trains client on application functionality where knowledge gaps exist
• Conducts post-implementation follow-up meetings with client to ensure optimum application usage, accuracy of customization, and satisfaction
• Updates key install and preparation information in, monitors personal backlog, and prepares monthly reports

Requirements:

• Accounting Degree or Equivalent Experience
• Must be able to work weekends and/or after hours
• Occasional travel required

Lightspeed is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.

The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.

EEO Statement:

At Lightspeed, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers, and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. Lightspeed's culture values and celebrates the uniqueness of individuals and the different perspectives they provide.

Lightspeed is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the U.S. must be authorized to work in the U.S.