Linux Technical Support Engineer (worldwide remote, work anywhere)

CloudLinux is a global remote-first company. We are driven by our principles: do the right thing, employees first, we are remote first, and we deliver high volume, low-cost Linux infrastructure and security products that help companies to increase the efficiency of their operations.

The Global Support Services team is searching for a seasoned technical support engineer with 5+ years of experience to provide advanced technical support for various Linux distributions. This role demands extensive knowledge of Linux environments, particularly CentOS versions 6, 7, and 8, across x86, x64, and ARM architectures. Extensive knowledge of ancillary open source Linux products also desired. The ideal candidate must be adept at managing enterprise-level customers, and possess advanced English-language written and oral skills. In addition to technical support, the successful candidate will be a technical/project management expert and trusted advisor to our hosting and enterprise clients. You will work closely with other functions within the company, such as sales (including sales engineering and account management), marketing, product management, development and engineering, as well as to facilitate cooperation with other vendors.

Primary job responsibilities:

• Offer expert-level technical support for CentOS and other Linux distributions, addressing complex issues across diverse versions and architectures.
• Evaluate alternative solutions for EOL Linux distributions, guiding clients towards the most suitable replacements.
• Assist customers in integration and performance optimization
• Serve as the main post-sale technical contact for assigned customers and partners (OEM, resellers)

• Learn and understand the unique internal infrastructure of your customers, how they use the products, and their business goals
• Manage any support emergencies that may occur for your assigned customers, including coordinating all necessary internal resources and communicating regularly with the customer throughout the emergency, and following up with a root cause analysis

To be successful you should have;

• Comprehensive knowledge of Linux environments and architectures (x86, x64, ARM).
• Strong experience with Open-source software.
• Experience working with package managers and repositories
• Exceptional problem-solving, analytical, and technical skills; excellent communication and customer service skills, proficient in English for conference calls and emails/documentation
• A self-starter with a “can do” attitude, but also a team player willing to go above and beyond standard job responsibilities; ability to effectively manage and prioritize your tasks according to their importance and urgency and deal with a large amount of communication
• Detailed oriented and analytical, with strong technical and problem-solving skills
• Flexibility to work in 24X7 on-call support rotations, including weekends.

What's in it for you?

• A focus on professional development;
• Interesting and challenging projects
• Flexible working hours
• Paid one month vacation per year and unlimited sick leave
• Medical insurance reimbursement
• Co-working and gym/sports reimbursement
• The opportunity to receive a reward for the most innovative idea that the company can patent

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