Linux Technical Support Specialist

Position: Technical Support Specialist - Level 2-3

DediPath a provider of IaaS is hiring for numerous positions. We are looking for highly motivated individuals to join our team.

Technical Support Specialist Job Description

The Technical Support Specialist will be responsible for providing technical support to our customer base via help desk and telephone.

Essential Duties and Responsibilities

• Configure and maintain a wide variety of Linux/Window systems
• Extensive cPanel/WHM experience.
• Extensive OpenVZ and KVM Experience.
• Troubleshooting IPv4/IPv6, DNS, FTP, NFS, HTTP, hardware, and connectivity issues
• Communicate with vendors to design and troubleshoot systems
• Handle escalations for customer and internal issues and resolve them in a timely manner
• Monitor hardware, applications, and network status and proactively resolve issues
• Experience with Windows and Linux systems
• Installing and troubleshooting operating systems through remote consoles (IPMI, IDRAC, KVM)

Qualifications:

• 2+ years Server Administration (Linux and Windows)
• Excellent written communication skills
• Ability to do phone support
• Excellent customer service
• Ability to work in our Fort Myers office

Location:

Fort Myers, FL

Compensation:

Starting pay is $16/hr.

Not required by highly desired:

1. Installing, configuring, troubleshooting physical systems
2. Experience working in a data center environment
3. Knowledge of Routing, Firewalls, BGP, Switching, OSI Model, packet trace and analysis, etc
4. Skills in scripting and software development (PHP, Python, Bash, etc)
5. cPanel Certifications

Additional Requirements:

1. Must be 18+ and authorized to work in the U.S.
2. No recruiters or staffing agencies.

If this looks like a fit for you, please submit your resume and salary requirements.