Live-Ops Specialist, Portuguese

Pearl Abyss America, Inc. - the team behind Black Desert and the upcoming titles DokeV and Crimson Desert - is seeking a high-performing, creative, results-oriented and quality-obsessed Live-Ops Specialist to help accelerate our gaming reach to millions of customers across all platforms (PC, Mobile, Console, etc.) in North America.

The video games industry is transforming how players are entertained, communicating with each other, and interacting online and on their digital devices. Our company needs a Live-Ops Specialist who loves videogames and has an entrepreneurial spirit with relentless tenacity to get things done. The highest priority for this role is to continuously monitor the game live-service, to collect in-game issues and players feedback, and to engage players by designing and executing in-game GM events and live-streaming events. Our Live-Ops Specialists will be actively interacting with the players both in game and in the communities including various social channels, working closely with the community managers. 

You genuinely love videogames, the game players, their communities and their passion for games and facilitate to help them improve the game live-service quality. You will actively interact with the players both in the game and in the community – working closely with other team members in the live operations.

This position offers an unparalleled opportunity to ensure all Pearl Abyss current and future titles will achieve North America goals.

LOCATION: Manhattan Beach, CA (Onsite)

JOB TYPE: Full Time

PAY RANGE: $21 - $25 per hour

RESPONSIBILITIES

• Bilingual in English/Portuguese is required
• Create or assist in creating weekly/monthly GM events plan and executing them during the live-service
• Work closely with other GMs, Customer Support and Community Manages to solicit feedback and suggestions for the game improvement from the community
• Monitor and regularly report on the live-service issues and the players feedback
• Monitor regularly live-streaming channels and social channels and work closely with partner influencers
• Respond to the live game issues that occur in the game and write up appropriate notices on the forum and social channels when necessary
• Write up the forum or in-game notices when necessary

MINIMUM QUALIFICATIONS

• 2+ years of work experience in video game industry, especially in the live-service, customer support, QA, community management, or related field
• Extensive knowledge and gameplay experience of MMORPG genre
• Prior experience/interactions with the gaming communities – forum or user groups on social channels
• Experience in social content creation and posting, publishing calendars, asset creation, copywriting, reporting & analytics
• Strong customer service ethic and great inter-personal communication skills
• Writing skills for the announcements or forum notices, with a great sense of humor
• Ability to act fast on problems or communications and deliver the best results amid a fast-paced, high volume environment
• Creativity, curiosity, and a willingness to learn and grow
• Professional and mature demeanor along with strong time-management and organization skills for coordinating multiple initiatives and priorities
• *International travels may be required for this position