Live Support Consultant

By joining our talent pool, you'll be among the first to hear about new job openings and career opportunities as they arise.

What to expect  

In this role, you will be responsible for delivering exceptional customer service at every interaction with our Ozow customers and merchants. In this role you will be the first point of contact in dealing with customers queries, questions and concerns and leaving them with a positive overall experience. 

You will need to ensure that we provide, accurate information in order to resolve any tickets that are assigned to you using our ticketing system, in an efficient and effective manner. This will include ensuring that we address our customers in a manner that is in line with our brand identity and guidelines.  

Customer centricity is not something that we can teach you, it needs to be something you strive for and enjoy delivering every single day. If you are the type that will go above and beyond expectations in order to delight your customers, then this role is for you. 

Ozow is a fast paced environment and your ability to work effectively within Teams or on your own, will be tested in order to make a mark and leave an impact on the Rocketship.  

Requirements

• Grade 12 (Matric) or relevant equivalent 
• Available to work 24/7 Shifts  
• Knowledge of the Payments Landscape in South Africa
• 2+ Years customer experience within an international support centre 
• 2+ Years working in an Omni-Channel environment, supporting: Voice, email, Chat, WhatsApp  
• 2+ Years working in a Card Payment environment required
• Intermediate computer Literacy 
• Excellent written and verbal communication skills 
• Previous experience working on Salesforce (Advantageous)