Live Technical Launch Manager

Netflix has been changing how people watch shows and movies enabling seamless on-demand access across a wide variety of streaming devices from set-top-boxes to mobile devices to TVs . Recently we have expanded our entertainment offering with Live programming like the  Chris Rock Comedy Special the SAG Awards and The Netflix Slam tennis match.  We are looking for an experienced Technical Launch Manager to help drive the success of these live shows.

As Technical Launch Manager you will be responsible for cross-functional coordination of the assigned Live show partnering closely with all the Engineering teams in the critical path of Live and stakeholders in Product Production and Marketing.

Before the event you will ensure that all partners are aligned on team responsibilities and show-specific features (broadcast technology localization and accessibility requirements social and marking needs member-facing features and follow-up on execution. You will lead readiness reviews and assess risks and help drive them to resolution. You will schedule coordinate and document pre-event testing and validation. You will plan for and coordinate the day-of-event launch (virtual) room presence and on-calls.

During the event you will act as the call leader and manage communication across different teams. You will perform hands-on execution of operational steps if needed.  You will track issues and coordinate escalations with incident managers and relevant service owners.

After the event you will compile operations summaries and coordinate retrospectives.

About You

• Experience.  You have experience in coordinating and operating live shows in the streaming domain. You have worked closely with engineers (as a project manager or technical program manager or operations engineer etc). You have handled incidents in the context of live streaming.

• Domain Knowledge. You are knowledgeable about live streaming systems. You have a good understanding of broadcast technology encoding and media delivery.

• Essentials. You are a great communicator and very organized. You collaborate effectively with all stakeholders. You thrive in a fast-paced environment and remain calm and focused amidst ambiguity.  You can execute the details and at the same time you are motivated to drive the strategic direction of the team. You are excited about delivering live shows embedded in the Netflix culture.