LMS Technical Support Rep.

Job Description

Innova Solutions is hiring for a LMS Technical Support Representative.

Position Type: Full-time, Direct-hire opportunity

Hours: Monday-Friday, 8am-4:45pm, with a hybrid-remote work-schedule, 2-days from home, 3-days in office

Location: Syracuse, New York

As a LMS Technical Support Rep you will:

• Answer incoming calls in a call center environment
• Provide technical assistance and answers to user questions and assists users by identifying, troubleshooting, and resolving problems with computer hardware or software
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding web-based eLearning software platform
• Effectively handles multiple customer email and/or chat conversations simultaneously, with professional written correspondence
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
• Collaborates with other staff to research and resolve problems

A qualified candidate will have:

• 2-3+ years of customer technical support experience
• Bachelor's degree in Computer Science or related field preferred
• Ability to communication with non-technical and technical audiences
• Ability to draft process documentation and make process recommendations
• Ability to work with and learn different hardware and software systems
• Excellent customer service demeanour and professional phone skills

PAY RANGE AND BENEFITS:

PAY RANGE AND BENEFITS:

Pay Range*: $21.75/hr

Benefits: A comprehensive benefits package including affordable Medical, Dental, and Vision insurance, Medical FSA, tuition reimbursement, student loan assistance, 20-days of PTO, and an up to 6% retirement plan match is offered upon hire.

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Website : https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.