Loan Administration Audit Sr Specialist

Loan Administration at Valon

The Loan Administration team at Valon powers our operations and ensures we continue to run smoothly. We onboard loans, handle insurance, process payments, and offer a first-class experience to Valon's homeowners from behind the scenes. 

About the Role

The Loan Administration Audit Sr Specialist will be responsible for collecting, analyzing, and verifying information required for all internal and external audits. This person will respond to audit findings by reviewing manuals, policies, reports, financial statements, and other written materials, as well as interviewing other organization members when required.

Responsibilities

• Collect required documentation and reports for all audits and exams.
• Organize necessary documents for audits and exams.
• Write and update servicing SOPs—with general supervision.
• Review and analyze Valon processes, documentation, and data to identify gaps in the effectiveness of our audit and exam coordination.
• Regularly review Loan Administration operational processes and adherence to company policy and procedures.
• Gather and review data in various areas of Loan Administration, with a focus on quality assurance.
• Review loan-level system data and file documentation to ensure compliance with federal, state, and investor guidelines.
• Monitor quality findings and their resolutions with vendor and internal teams.
• Review customer interactions for adherence to company policy and procedures.
• Review customer complaints, disputes, and inquiries.
• Build relationships with internal business partners as well as external agencies.

Ideal Background

• 1+ years of mortgage servicing experience

Minimum Qualifications

• Six months of mortgage servicing experience.
• High school diploma or equivalent.
• Familiarity with mortgage servicing documents, such as property insurance declarations, MERS, and disbursements.
• Ability to work independently or as part of a team.

Location

• Onsite

Benefits 

• Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
• Hours: No weekends or late nights required!
• Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
• Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!
• Food & meals: In-office snacks and drinks (and Bagel Fridays)!
• Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
• Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!