Loan Servicing Analyst

Join a dynamic team of Loan Servicing Analyst, providing high-level Client Service operational support.

Job Summary:

As a Loan Servicing Analyst within our Commercial Term Lending team, you will primarily provide operational support and maintain direct contact with borrowers, property managers, and business partners. You will help research and solve issues for our clients, communicating through Zoom, email, and phone to build strong relationships and provide the high level of service that JPMorgan Chase customers have come to expect.

Job Responsibilities:

• Handle incoming calls and emails from both internal and external clients.
• Provide high quality, professional service with emphasis on one call resolution.
• Provide clear and concise responses to clients via e-mail.
• Analyze and interpret transactions, statements, and loan documents in order to provide inquiry resolution to our clients.
• Maintain a high level of knowledge of our products, loan types, and services and be able to clearly and accurately explain all aspects of them.
• Work in a fast paced constantly evolving environment.
• Accept and process payments by phone.
• Thoroughly research accounts, documentation and complete servicing forms needed to fulfill client requests.
• Demonstrate exemplary team working skills by maintaining a professional, positive and supportive attitude.
• Perform additional duties as assigned by Manager or Team Lead

Required qualifications, capabilities, and skills:

• Excellent customer service skills with a clear and positive telephone manner
• Ability to work any shift during the hours of 8am - 7pm CST
• High School Diploma or equivalent required
• Minimum of 3 years of contact center or client service experience
• Must have strong written and verbal skills. Proficient in Microsoft Office suite
• Ability to work independently and as part of a team
• Effective listening and analytical skills
• Good time management skills. Self-driven, eager to learn
• Strong problem solving and troubleshooting skills.
• Ability to use multiple applications, browsers, and instant messenger simultaneously.

Preferred qualifications, capabilities, and skills:

• Loan servicing experience a plus

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.