Loan Servicing Specialist

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined below.

Specialized Experience: For the GS- 11 level: Applicants must possess one (1) year of specialized experience equivalent to at least the next lower grade level (GS-09); or its non-Federal equivalent that demonstrates: The ability to apply the knowledge and experience relative to pre-foreclosure and acceleration policies, procedures and precedents, as well as related laws and state foreclosure variances applicable to the acceleration and pre-foreclosure process to review and analyze borrower hardship situations and financial information and decide, recommend and provide counsel on the best course of action. Experience in preparing delinquent mortgage and pre-foreclosure case communications on accounts and applying policies, procedures, state laws, rules, and regulations across a nationwide portfolio and best course of action to protect the interest of the Government. Communicating with borrowers, state and field personnel to exchange information, acquire missing data or facts relevant to specific case processing and disposition, and provide alternatives. Experience in oral and written communication sufficient to prepare written findings and conclusions to explain, defend, or promote the results of the work to internal and external customers.

OR

Education Substitution: Ph.D. or equivalent doctoral degree OR three full years of progressively higher-level graduate education leading to such a degree or LL.M., if related OR a combination of education as described and specialized experience. (NOTE: You must upload Transcript)

Graduate Education: Major study -- finance, business administration, economics, accounting, insurance, banking and credit, law, real estate operations.

NOTE: To be considered for this position, you must meet all qualification and eligibility requirements for the GS-1101 series set forth in the Office of Personnel Management (OPM) Qualification Standards by the closing date of the announcement. A copy is available at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP): Visit the OPM website for information on how to apply as a CTAP, RPL, or ICTAP eligible. To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP candidates must be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section. When assessed through a score-based category rating method, CTAP/ICTAP applicants must receive a rating of at least 85 out of a possible 100.

• To be eligible for appointment to this position, the new hire must be cleared to come on board once the results of the fingerprint check, review of the OF-306, Declaration for Federal Employment, and the candidate's Electronic Questionnaires for Investigations Processing (eQIP) entries have been reviewed and determined to be satisfactory. This position requires a favorable credit check as part of the background investigation.
• Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc) should contact USDA's TARGET Center at 202-720-2600 (voice and TDD).
• This position is eligible to be covered by the bargaining unit represented by AFGE Local 3354.

One of the following incentives may be offered:
- Student Loan Repayment incentive.
- Relocation incentive.
- Recruitment incentive.
- Creditable Service for Annual Leave Accrual incentive.
- Superior Qualifications Appointment.

This position may be eligible to telework up to four days per week, based upon the duties of the position. This position may also be eligible for flexible work arrangements as determined by agency policy and any applicable collective bargaining agreements.