LOAN SERVICING SPECIALIST

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including specialized experience and/or education, as defined below.

GS-09: Applicants must possess one (1) year of specialized experience equivalent to at least the next lower grade level (GS-7), or it's non-federal equivalent.

Specialized experience is defined as providing effective communication to customers (internal and external) and advise them on policies and programs. Monitoring, controlling, and analyzing a variety of financial transactions, agreements, loss mitigation plans and reports on a nationwide loan portfolio. Reviewing large amounts of information, identifying problems and providing solutions based on research. Promoting collaboration to improve the customer experience and making business decisions around the customers' needs and requirements,

OR a Master's or equivalent graduate degree,

OR 2 full years of progressively higher-level graduate education leading to such a degree,

OR a LL.B. or J.D., if related,

OR a combination of graduate level education (as described in the vacancy announcement) and specialized experience that is directly related to this position.

NOTE: To be considered for this position, you must meet all qualification and eligibility requirements for the GS-1101 series set forth in the Office of Personnel Management (OPM) Qualification Standards by the closing date of the announcement. A copy is available at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

• Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP): Visit the OPM website for information on how to apply as a CTAP, RPL, or ICTAP eligible. To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP candidates must be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section. When assessed through a score-based category rating method, CTAP/ICTAP applicants must receive a rating of at least 85 out of a possible 100.
• To be eligible for appointment to this position, the new hire must be cleared to come on board once the results of the fingerprint check, review of the OF-306, Declaration for Federal Employment, and the candidate's Electronic Questionnaires for Investigations Processing (eQIP) entries have been reviewed and determined to be satisfactory. This position requires a favorable credit check as part of the background investigation.
• Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc.) should contact: USDA's TARGET Center at 202-720-2600 (voice and TDD).
• One of the following incentives may be offered:

1. Student Loan Repayment incentive.
2. Relocation incentive.
3. Recruitment incentive.
4. Creditable Service for Annual Leave Accrual incentive.
5. Superior Qualifications Appointment.

• This position may be eligible to telework up to four days per week, based upon the duties of the position. This position may also be eligible for flexible work arrangements as determined by agency policy and any applicable collective bargaining agreements.
• This position is not covered by a Bargaining Unit.