Localization Project Manager

Do you love problem solving and thinking beyond an obvious solution? Do you thrive in ambiguity and teams where little direction should fuel your creativity? We are seeking a dynamic, highly-experienced Localization Project Manager to join our team. As part of the Digital Content Management team, you will work closely with other Localization Project and Program Managers on aligning processes and standard methodologies; delivering high quality translation and localization of product data, marketing content, and application content on various platforms. You will partner with teams across Us and global regions to ensure timely delivery of localized content for Campaigns, Engineering Releases, Programs and New Product Introductions.  This is a 12 month employment with full benefits. Candidates should be located close to our Austin office and able to work onsite 3 days a week

What You'll Do:

• Work with key DCM teams on localization of content for the eCommerce experience on web and mobile platforms
• Manage localization projects from beginning to end, using an in-house translation management software and translation memory tools.
• Work with both internal and external language specialist teams.
• Act as point of contact for urgent localization requests coming out of the regional teams; and demonstrated success in managing multiple projects, priorities and vendors concurrently.
• Manage Linguistic Quality Assurance (LQA) projects during engineering release cycles, campaigns, programs and new product introductions.
• Work effectively with others in a constantly evolving environment and under time-constrained launch schedules; and effectively lead difficult decisions and conflicting points of view.
• Identify and communicate innovative ideas to improve processes and performance.
• Have a working understanding of web technology tools such as XML, HTML, Photoshop, and varying digital asset types.
• Fluency in English required — Native fluency in one or more of the languages supported on the Apple Online Store preferred but not required.

Who You Are:

You are a detail oriented self starter who doesn’t shy away from constantly-changing challenges and, at a minimum, possesses these skills:

• 3+ years experience as Localization Project Manager, with 1+ years vendor management experience preferred.
• An understanding of localization practices and a dedication for evangelizing these practices. 
• Excellent analytical, planning, execution and follow-up skills; and will coordinate with other Localization Project and Program Managers to create consistent processes and practices.
• Have a working understanding of web technology tools such as XML, HTML, Photoshop, and varying digital asset types.
• Experience working with International teams 
• A passion for top of class customer experiences
• BA/BS in Localization, Linguistics, Computer Science, a related field or equivalent experience.
• Previous website and/or e-commerce localization experience preferred.
• Project Management qualification/certification a plus.
• Located  in close proximity to Austin,TX and able to work onsite 3 days a week

All qualified applicants will receive consideration for employment without regard to race, color, age, marital status, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, medical condition, physical or mental disability, genetic information or military and veteran status

Who we are

At Hero Digital, we believe the future belongs to the businesses that harness technology to serve human needs. Our unique business approach blends consulting, creative, and technology to deliver new business value by transforming the complete digital customer experience. 

We partner with leading companies like Comcast, U.S. Bank, Zoom, Amazon, Airbnb, Cedars-Sinai, Lucid, Nagase, UnitedHealthcare, Masonite, K Hovnanian, and LPGA to drive business growth across the customer journey. 

Our expert teams partner with business leaders to help them unlock value by identifying the best customers, capturing new market opportunities, and developing new products and services to deliver cost savings and drive profitable growth. 

We’re expanding our talented team of customer experience experts. Our unwavering commitment to our partners' success is one source of our heroic reputation. Our team is the other. 

Core Values:

• Perspective- We solve our clients’ hardest problems with the diverse thinking from everyone in our entire organization of experienced professionals.
• Authenticity- We bring our complete and wholehearted selves forward each day to take on every project with deep respect for our clients and each other.
• Curiosity- We love to solve hard problems by looking in unexpected places, always asking “What if…?” Because that’s where the magic happens.
• Expertise- We take pride in the time and dedication that it takes to be the experts that we are — because that drive is the foundation of our success.
• Optimism- We believe that the best is yet to come, and embrace this mindset that increases creativity, inspiration and happiness.

Above all, Hero Digital is committed to creating an inclusive employee experience that reflects the world we live in today. We’re an equal-opportunity employer that welcomes people regardless of backgrounds, experiences, abilities, and perspectives.