Location Services Manager

Location Services Manager

Dallas, TX

Administrative Professional

Job Description

Req ID: req35671

Location Services Manager Summary:

ENTERPRISE SUPPORT SERVICES (ESS) LOCATION SERVICESMANAGER

Thisposition is responsible for managing an Enterprise Support Services team forthe location(s) assigned. This individual is responsible for directing andcoordinating Location Services (i.e. facilities and office operations), andAdministrative Services (i.e. client service support) solution sets in theassigned location. This includes the overall building environment, appearanceand safety of employees and building(s) occupied within the assigned geographyto ensure that it remains in good working condition, the general operations ofthe workspace to include upkeep of equipment, supplies, and delivery of theassociated support services.

Thisindividual will work closely with a Location Services Director or Manager Lead,Administrative Services, and other ESS and firm leadership on identifyingprocess improvement opportunities and efficiencies for Location Services andwill provide quality and consistent support throughout the firm in accordancewith RSM policies.

Thisposition may also be an advisor and idea generator in the creation andevolution of processes, value-add ESS support items, and internal and externalclient service support items in multiple formats as ESS continues to evolve.

EssentialDuties

Manage ongoing day to day ESS projects and tasks within a specific location(s)ensuring quality of work product and efficient and consistent support andservice.

• This includes working with ESS leaders, operational leaders, and key stakeholders to define and manage goals, schedules, resources, equipment, supplies, and other deliverables that support the business and taking appropriate steps to ensure support and service is provided in a timely and efficient manner
• Responsible for managing a location(s) ESS team, includingproviding supervision, guidance, development, and training as well as monitoring volume and distribution of workflow for efficiencyand quality of work
• Coordinate with other managers to manage volume and resources on aday-to-day basis
• Monitor schedules to ensure resources are utilized effectively;reviewing available resources and facilitating necessary adjustments are alignedwith experience, expertise, specializations, and business priority
• Serve as escalation point of contact for service requests relatedto support, supplies, equipment, or other business needs, and communications with internal clients for assignedlocation(s)

Manage or participate in projects, tasks, and maintain stakeholderrelationships to assure business needs are met.

• Ensures projects are delivered on time, and various risk / issuesare recognized, ensuring quality and consistent service and support
• Supports operational leadership with projects including bestpractices, process definition, and collaboration with stakeholders to assure business needs are met and projects are deliveredon time
• Works closely with various Internal Client Service teams to manageproject risks/issues and ensure the teams are compliant with the various documentation and signoffs
• Recognizes and determines the appropriate corrective action toensure projects are delivered on time and within budget and scope. Escalate to Location Services Manager Lead or Director, asappropriate
• Maintains project documentation to identify, evaluate, plan,monitor, and follow-up on active projects

Builds strong relationships with leadership within the location(s), ICS and ESSto ensure constant alignment between the needs of the business and the needs ofESS, and our clients, both internal and external.

• Providesinput on resource forecasting to Location Services Manager Lead or Director;may assist with interviewing, selecting, orientation and onboarding, andtraining of team members at certain levels
• Communicatespriorities as defined by firm, location, and Enterprise Support Servicesleadership
• Contributesto automation and process improvement through technology, reporting and dataanalysis
• Managebest practices and process improvements to ensure effective and consistentservices that contribute to the success of the firm
• Cultivatesa culture of growth and fosters an inclusive environment to ensure employeeengagement and retention
• Providesinput on the development of training as appropriate
• Provideseffective leadership, serving as a career advisor to the Location ServicesSupervisors and other ESS team members
• Providessupervision, guidance, development, and training
• Communicatesperformance expectations including annual performance descriptor & providesongoing feedback on performance, recognition, employee counseling reportsand/or discipline including termination, creating career growth opportunitiesand employee development plans
• Otherduties as assigned

Qualifications

EDUCATION

• Associatesdegree or equivalent experience

TECHNICAL/SOFTSKILLS (Required)

• Abilityto communicate both verbally and in writing with diverse audiences
• Intermediateto Advanced Microsoft Office skills
• Stronggrammar and proofreading knowledge and experience
• Abilityto prepare charts, graphics and tables, etc.
• Abilityto manage multiple tasks
• Demonstratedability to apply technical/procedures requirements of the position based onknowledge and experience within specialization.
• Strongorganization, time management skills, and attention to detail
• Demonstratedability to impact and influence a diverse population
• Abilityto manage workflow and expectations with team members, as well as provideguidance/training as needed

EXPERIENCE

• 5-7years relevant experience in a related field or area
• 3+years management and / or other experience in similar capacity
• Demonstratedexperience managing multiple projects

LEADERSHIPSKILLS (Required)

• Abilityto respond positively to changing circumstances, serve as a model of the change
• Demonstratedability to attract, lead, motivate and retain a team, including providingguidance and feedback
• Workcollaboratively with peer group to provide support across the enterpriseparticularly during peak times

PREFERREDREQUIREMENTS

• Bachelor'sDegree
• AdvancedMicrosoft Office Skills

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.

Location Street Address: 13155 Noel Rd, Suite 2200, Dallas, TX 75240 USA

Region: National

Position Type: Experienced

Job Type: Full Time

Degree Required: None

Travel Required: No

Sponsor candidates who are not eligible to work in US: No

Requisition ID: req35671