Location Services Manager Lead - copy

Location Services Manager Lead - copy

Cleveland, OH

Administrative Professional

Job Description

Req ID: req35540

Location Services Manager Lead - copy Summary:

This position is responsible for leading and managing a Location Services team within a specific market or proximity team and is responsible for the decision-making and management functions within the team to ensure that developed processes and procedures are followed, workloads/schedules are balanced, and project deadlines are met.

This individual will work closely with a Location Services Director on identifying process improvement opportunities and efficiencies for Location Services and will provide quality and consistent support throughout the firm in accordance with RSM policies.

This position may also be responsible for owning complete knowledge of all aspects of Location Services and may be an advisor and idea generator in the creation and evolution of processes, value-add ESS support items, and internal and external client service support items in multiple formats as the Enterprise Support Services team continues to evolve.

ESSENTIAL DUTIES

• Manage ongoing day to day projects and tasks in Location Services within a specific market or proximity team ensuring quality of work product and efficient and consistent support and service
• This includes working with a Location Services Director, operational leaders, and key stakeholders to define and manage goals, schedules, resources, equipment, supplies, and other deliverables that support the business and taking appropriate steps to ensure support and service is provided in a timely and efficient manner.
• Responsible for managing a market or proximity team, including providing supervision, guidance, development, and training as well as monitoring volume and distribution of workflow for efficiency and quality of work.
• Coordinate with other senior managers to manage volume and resources on a day-to-day basis.
• Monitor schedules to ensure resources are utilized effectively; reviewing available resources and facilitating necessary adjustments are aligned with experience, expertise, specializations, and business priority.
• Serve as escalation point of contact for service requests related to support, supplies, equipment, or other business needs, and communications with internal clients.
• Manage multiple projects, tasks, and maintain stakeholder relationships to assure business needs are met
• Ensures projects are delivered on time, and various risk / issues are recognized, ensuring quality and consistent service and support
• Share expertise on feasibility, scope and rollout when requested by Location Services Director or functional leadership
• Supports operational leadership with national projects including best practices, process definition, and collaboration with stakeholders to assure business needs are met and projects are delivered on time
• Works closely with various Internal Client Service teams to manage project risks/issues and ensure the teams are compliant with the various documentation and signoffs
• Recognizes and determines the appropriate corrective action to ensure projects are delivered on time and within budget and scope. Escalate to Location Services Director, as appropriate
• Maintains project documentation to identify, evaluate, plan, monitor, and follow-up on active projects
• Builds strong relationships with leadership within the market or proximity, ICS and ESS to ensure constant alignment between the needs of the business and the needs of ESS, the Location Services solution set, and our clients, both internal and external
• Provides input on resource forecasting to Location Services Director; may assist with interviewing, selecting, orientation and onboarding, and training of team members at certain levels
• Communicates the priorities of Location Services as defined by firm and Enterprise Support Services leadership.
• Identifies areas of automation and process improvement through technology, reporting and data analysis
• Implements best practices and process improvements to ensure effective and consistent services that contribute to the success of the firm
• Cultivates a culture of growth and fosters an inclusive environment to ensure employee engagement and retention
• Provides input on the development of Location Services specific training as appropriate.
• Provides effective leadership, serving as a career advisor to the Location Services Managers, Location Services Supervisors and other ESS team members
• Provides supervision, guidance, development, and training
• Communicates performance expectations including annual performance descriptor & provides ongoing feedback on performance, recognition, employee counseling reports and/or discipline including termination, creating career growth opportunities and employee development plans

EDUCATION

• Associates degree or equivalent experience

EXPERIENCE

• 7+ years relevant experience in a related field or area
• 3+ years management and / or other experience in similar capacity
• Demonstrated experience managing multiple projects

TECHNICAL/SOFT SKILLS (Required)

• Ability to communicate both verbally and in writing with diverse audiences
• Advanced Microsoft Office skills (required)
• Strong grammar and proofreading knowledge and experience
• Ability to prepare charts, graphics, and tables, etc.
• Ability to manage multiple tasks
• Demonstrated ability to apply technical/procedures requirements of the position based on knowledge and experience within specialization.
• Strong organization, time management skills, and attention to detail
• Demonstrated ability to impact and influence a diverse population
• Ability to manage workflow and expectations with team members, as well as provide guidance/training as needed

LEADERSHIP SKILLS (Required)

• Ability to respond positively to changing circumstances, seek and implement change to drive business improvement and serve as a model of the change
• Demonstrated ability to attract, lead, motivate and retain a team, including providing guidance and feedback
• Work collaboratively with peer group to provide support across the enterprise particularly during peak times
• Work collaboratively with Location Services Director to meet financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.

Location Street Address: 23340 Miles Road, Cleveland, OH 44128 USA

Region: Great Lakes Region

Position Type: Experienced

Job Type: Full Time

Degree Required: Associate

Travel Required: Yes

Sponsor candidates who are not eligible to work in US: No

Requisition ID: req35540