Lock Desk Manager | Remote

Who We Are:

Cardinal Financial is a nationwide direct mortgage lender that focuses on creating solutions for our borrowers, partners, and employees-to provide the very best experience. We are genuine and hard-working individuals who are not scared to improve and intentionally push beyond what is considered "good enough"

Looking to join a growing company that values its people, innovates and expands on its proprietary technology? Apply below!

Who We Need:

The Lock Desk Manager will manage and develop the lock desk team, overseeing all associated operational functions such as reviewing, processing, locking, extending, relocking, and revising mortgage loan rate lock requests from mortgage loan officers or operations team members, in accordance with Cardinal policy.

What You Will Do:

• Manage and develop the lock desk team, overseeing all associated operational functions, including the review, processing, locking, extending, relocking, and revising of mortgage loan rate lock requests submitted by mortgage loan officers or operations team members in accordance with Cardinal policy.
• Responsible for managing rate renegotiation requests, ensuring that all adjustments comply with both market conditions and company guidelines.
• Review and process extensions, relocks, and program changes in accordance to policies.
• Review and identify operation issues associated with rate lock mismatches.
• Communicate effectively with Secondary Marketing and Production.
• Work as a team with sales, operations, and management to ensure loans in the pipeline are sold quickly with attention to detail, accuracy, and within compliance of corporate policies.
• Participate in the development, testing, and implementation of new loan product offerings.
• Understand and maintain lock policy, Respond to Lock Desk related questions, handle Lock Desk reporting, implement process improvements and changes, Manage
• Best Efforts locks and lock pipeline.
• Identify gaps and improve efficiency within the Lock Desk department.
• Measure employee work performance and complete employee performance reviews.
• Track branch concessions based on branch proforma/model, corresponding budget, concession usage, and remaining balance. Approve, deny, and negotiate concessions. Set and enforce max concession limits. Understand comp plans, variances to target volumes, and product mix.
• Participate in and lead special projects as assigned by senior leadership.
• Provide excellent customer service by addressing inquiries from both internal staff and external clients concerning rate locks and related matters, ensuring clear and prompt communication.
• Additional responsibilities encompass managing rate renegotiation requests.

What You Need:

• 7 years relevant work experience in Capital Markets/Secondary Marketing required.
• Bachelor's Degree in Mathematics, Statistics, Economics, Engineering, Analytics Computer Science, Finance preferred.
• 3 years experience managing a team of four or more, required.
• 2 years experience in Lock Desk preferred.
• Modeling experience preferred.
• Strong understanding of statistics preferred.
• SQL experience preferred.
• Data-Driven and analytical.
• Ability to provide insight and guidance.
• Detail orientated and organized with the ability to multi-task and perform in a fast-paced environment.
• Excellent oral and written communication skills.
• Experience with Google Analytics, Google Data Studios, preferred.
• Exceptional experience in Microsoft Office (Excel).
• Must work well in a team environment.
• Welcomes constructive criticism, coaching, and feedback on a regular basis.
• Ability to prioritize and manage a large volume of tasks.
• Positive attitude with a lot of energy!

What We Offer:

• Strength, Stability, and Vision
• Great compensation package
• Opportunity for career growth
• A commitment to be a relevant market leader - we are aiming for the top!
• Octane, our engineered proprietary technology that is transforming the mortgage industry
• An empowered culture where your ideas are important and your voice matters
• Full Benefits, beginning the first day of the month following your start date, including - Medical, Dental, Vision, Life, Disability Insurance, and much more
• Generous paid time off package that also includes all major holidays
• 401K w/ 50% match - Beginning the 1st of the month following 30 days of employment

Cardinal Financial is an Equal Opportunity Employer. We respect and aim to empower individuals and support the diverse cultures, perspectives, skills and experiences within our workforce. California residents click here to review Cardinal's California Employee Privacy Policy & Notice at Collection. The expected base salary for this position ranges from sixty five thousand dollars to ninety one thousand dollars, determined based on the applicant's experience, skillset, education, training, certificates, and licenses.