Lockbox Specialist I

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!

If you are interested and qualified for this role, we invite you to apply.

The Lockbox Operations Specialist I is responsible for effectively processing the Lockbox work, mainly mail sent to the bank via P.O. Box. This includes but is not limited to logging in the work, preparing the work for scanning, scanning the work, data-entry within the Lockbox 3rd party software, filing the work, performing quality control processes which include reviewing empty envelopes over a light table, purging filed work as appropriate, and maintaining a neat and orderly work area. Support all department owned applications and equipment.

Essential Functions/Responsibilities

• Focus and attention to detail in a busy environment
• Performs basic tasks to support Lockbox Operations such as routine scanning, editing or data entry, filing, communication to clients, audit functions, purging files, inputting fee related activity, adding, deleting, or changing client email addresses as needed and internal client support.
• Ability to multitask.
• Makes process improvement recommendations to improve the workflow, specific customer activity, working conditions, or any area within the department.
• Research Lockbox related issues and provides business clients or bank personnel with appropriate and timely resolution.
• Provides telephone and email support for Lockbox related activities to Sales Staff, Internal Department Staff and Branch Employees.
• Participates in problem solving to help address unique customer situations.
• May be asked to participate in special projects (i.e. conversion, release, disaster recovery, system upgrades)
• Participates in acquisitions conversions or de-conversions as assigned.

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

• High School Diploma or equivalent
• Customer Service experience
• Basic knowledge of Microsoft Office applications
• Basic Computer Skills

Preferred Knowledge and Skills

• Prior clerical/data entry experience
• Banking experience
• Lockbox processing experience

Level of Complexity and Scope

• Entry Level to Intermediate, with some routine tasks.

Degree of Independence and Decision-Making

• Must be self-motivated and can work independently and as a team.

Required Supervisory Responsibilities

Physical Requirements

• Occasionally lifts and carries up to 50 lbs.
• Occasionally stands and walks.
• Frequently sits.

Compliance Statement

• The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

We are an E-Verify Employer.