Logistics and Hardware Support Specialist

Introduction 

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? 

We at FWI and Poppulo have come together to create the market’s most comprehensive omnichannel employee communications platform with unmatched personalization, measurement capabilities, and class-leading space management solution. For the first time, organizations can instantly connect with every employee -- both disconnected and connected -- wherever they work, through a single omnichannel platform. 

The combined business currently serves 6,000+ customers, connecting with and serving content to over 35 million employees in more than 80 countries. 

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with FWI/Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive. 

Job Summary  

The logistics and Hardware Support Specialist is responsible for overseeing the replacement of failed hardware from troubleshooting and inventory to packaging and shipping. They also develop and implement logistics strategies to ensure timely delivery, tracking, and disposal of IT assets, and coordinate with vendors and internal stakeholders to ensure a smooth and efficient logistics process. The ideal candidate has knowledge of industry-standard hardware and software. Strong communication skills, attention to detail, and the ability to manage multiple projects and priorities simultaneously are essential for success in this role. 

 Key Responsibilities  

• Process customer advance replacement of failed hardware in required timeframe. 
• Update all customer assets and document unique device information in all databases. 
• Configure replacement hardware to customer specification. 

• Perform health check and refurbish all returned hardware and detail all findings. 
• Process customer hardware returns for credit in coordination with the accounting teams.  
• Schedule, submit, and initiate supplier returns in accordance with standard procedures. 
• Prepares shipments routed via company drivers, common carriers, and schedules daily pickups and deliveries.  
• Ensures address labels and Bills of Lading (BOL) are correct by verifying against pick ticket. 

• Manages customs documents, compliance and items related to international shipments.  
• Ensures accuracy of daily shipping paperwork and that required quality audits of outgoing shipments have been completed before shipping. 
• Practice proper packaging and shipping methods to ensure product arrives safely.                                                       
• Operate narrow aisle forklifts, pallet jacks and sit-down forklifts of various sizes. 
• Forecasts, requisitions, and maintains ideal inventory quantities of shipping supplies. 

• Provides shipping estimates using quoting tool. 
• Process freight damage claims with carriers. 
• Ensure hardware is calibrated and handled to standard required. 
• Assist Integration Technicians with setup, mounting and troubleshooting of all outgoing hardware 
• Maintains excellent company image through daily contacts with employees, customers, suppliers, and freight carriers. 

• Comply with individual, team and departmental productivity and performance goals. 

 Technical Skills / Competencies  

• Moderate understanding of domestic & international shipping customs and regulations.  

• Windows/Android operating systems basics. 
• Basic understanding of audio/video concepts. 
• Basic understanding of NetSuite and Salesforce tools.  
• Moderate understanding of Microsoft Suite. 
• Forklift certified is a plus, but not required  

  Education & Experience  

  • Associate degree in related field or equivalent experience 
  • 1+ years' experience  
  • Detail oriented 
  • Strong ability to multi-task

Why Us? 

• A “Great Places to Work” listed company – so we really do value people 
• Ability to meaningfully impact our business and play a key role in our success 
• Flexible PTO and 10 days paid leave. 
• Competitive compensation package 
• Potential for career advancement in a fast paced growing organization 
• Competitive Medical, Dental, and Vision Benefits and Monthly contributions to your Health Savings Account 
• 401k with Employer Match  
• Fun, flexible working environment 
• Maternity, Parental, Adoption and Bereavement Leave. Funding towards adoption costs.  
• Life Insurance 

Compensation Range:$35-55k annually 

Who We Are 

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients and culture. We offer a dynamic environment with driven, fun and flexible individuals, who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move. 

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020 and 2021 , we are one of the fastest growing technology companies in Ireland with offices in the US and the UK as well. 

This is an opportunity to contribute to our culture and join a company that’s on the move. We live the FWI|Poppulo company values each day and they are key to everything we do. 

“Bring Your Best Self”, “See It”, “Own It”, “Solve It”, “Better Together”.

FWI|Poppulo is an equal opportunity employer.