Logistics Lead

Ana Luisa is a Brooklyn-based e-commerce jewelry brand with a simple, but clearcut idea that high quality jewelry shouldn't cost the planet. We believe that how we create our pieces matters just as much as why people wear them and that luxury shouldn't be defined so narrowly and designed for so few. We design, craft and deliver exceptional everyday pieces for everyone, priced fairly and produced ethically to create a positive impact for both people and the planet.

The Logistics Lead will manages Inbound, Outbound and Reverse logistics compliance and communication between multiple external and internal partners to ensure on-time fulfillment and receipt and help us deliver impeccable post-purchase experience.

The Logistics Lead will become the liaison between our fulfillment partners in US & global suppliers and support daily order exception management in close coordination with our CX, Production, Merchandising and Multi-channel sales teams.

What You'll Be Responsible For

• I- Manage timely coordination of all Inbound & Inventory control activities
• Team up with our Production & Merchandising teams to manage production schedules, shipment prioritization, vendor compliance & invoicing
• Manage relationships with DHL & UPS by auditing & disputing freight, duty & reverse logistics invoices, managing volume projections and service offerings
• Optimize freight cost per unit inbound and returned by leveraging existing carriers and developing new operating frameworks
• Administer monthly cycle counts and annual physical audit and help reconcile weekly inventory adjustment between OMS/ERP & Shopify




• II - Improve operational pre & post-purchase experience
• Proactive support of order exception communication and resolution between our 3PL, carriers, CX, post-purchase and cross-border platform
• Monitor carrier & 3PL non-compliance through feedback loops, managing claims, in-platform order exception corrections and leveraging data to build better cross-functional protocols in addressing exceptions
• Identify new opportunities in reducing WISMO and aligning international experiences with the domestic offering
• Manage KPI's as related to fulfilment, carrier SLAs, delivery experience, WISMO and post-purchase interruptions




• III - Optimize Reverse logistics cost and platform utilization
• Harmonize reverse logistics order & shipment analytics and drive improvements in cost, service and customer-facing proposition
• Work closely with CX team to operationalize existing and develop new workflows across retail & e-commerce and offer customers the convenience of multiple returns options
• Reconcile returns between our 3PL and returns solution to prevent fraudulent activities

What You'll Bring

• 4-5 years working in D2C operations, supply chain, logistics, fulfillment & warehousing
• Experience working with WMS, OMS, ERP, cross-border, returns & post-purchase platforms
• Experience in inbound & outbound invoice auditing and carrier service disputes
• Strong shipping analytics acumen: understanding of shipping optimization, routing across multiple domestic & international carriers3PL support & management
• Prior cross-functional involvement in liaising with customer-facing teams




About you:

• You are a self-starter, resourceful and you are used to problem-solving on a daily basis
• You are an excellent communicator
• Data-obsessed
• Quick learner
• Impeccable attention to details

Health Insurance and Wellness: 100% Employer-paid health plan (Medical, Dental, Vision); Sick days; 'Joint Days Off' (6 wellness days per year during which the company is closed)

Vacation and Time Off: Open PTO

Parental Leave: Generous 100% paid parental leave for all new parents

WFH Policy: Hybrid

Brand Perks: Employee discount; Welcome gift card

Office perks: Catered breakfasts; Fully-stocked kitchen filled with unlimited fruits, snacks and beverages

Events: Annual company retreat; Office lunches; In-office events

Volunteer Opportunities: Daily Charity give-back action sponsored by the company; Monthly volunteering options

Others: 401k matching; Commuter benefits; Fun & friendly company culture