Logistics Supply Chain Coordinator

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.

We are looking for team members to contribute to and deliver our mission: “To deliver and support technology solutions that securely connect people, places, and information.” New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.

Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications.  New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.

New Era Technology provides a team-oriented culture, a positive environment filled with an incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.

We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.

We currently have a need for a Logistics Supply Chain Coordinator supporting a Global Network Infrastructure environment. The ideal candidate will have 5 years of relevant work experience.   Global Financial Services, Healthcare or Pharmaceutical experience is strongly preferred.

Responsibilities:

• Responsible for being onsite at client location 5 days a week 8 AM- 5 PM approximately
• Responsible for tracking client end user supply/hardware inventory
• Responsible for identifying incoming order trends and adjusting orders accordingly
• Responsible for moving orders in and out of the loading dock area
• Responsible for updating clients systems with inventory levels
• Responsible for coordinating daily activities and demands for the Level 1 technicians
• Responsible for interfacing with the staff and managing desktop inventory levels
• Responsible for supporting varies other desktop activities that come up on an ad hoc basis.
• Responsible for enterprise level customer ticket management and operational support.
• Be adaptable to changing requirements of various customers.
• Expected to engage customers for escalated issues. Must be familiar with escalation management and be able to follow defined procedures and escalation paths.
• Responsible for ensuring detailed information is captured for all service tickets
• Provide level 2 direct for customers and partners.
• Monitor computer hardware performance and diagnose system issues
• Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive
• Perform testing of equipment that has been repaired, prior to returning the equipment to the user
• Set up new configurations for computers including OS image deployment
• Install, configure, and upgrade software applications including rollout project
• Troubleshoot and resolve software application and OS related problems
• Track and route problems and requests tickets while thoroughly documenting actions and resolutions

Skills

• Hands-on technical skills using Microsoft Office.
• Positive attitude and collaborative approach in working within a team environment
• Ability to lead coordination efforts and manage workload efficiencies
• Strong customer service skills
• Strong oral and written communications
• Ability to learn and adapt quickly to changes
• Critical thinking and analytical capabilities in troubleshooting and problem solving
• Planning, organizing and prioritizing skills
• Attention to detail
• Ability to be flexible and handle stressful situations at times
• Able to adapt to changing customer requirements in desktop environments.
• Strong communicator, self-motivated, strong work ethic, Result driven.

Physical Demands:

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.