Loss Mitigation Specialist

Momnt is a fast-growing startup fintech company headquartered in Atlanta, GA with team members across the country. We are looking for a Loss Mitigation Specialist to assist our business with the recovery of outstanding payments from debtors.

As a Loss Mitigation Specialist, you will communicate with customers via telephone, negotiate payment plans with debtors, and enact payment plans that eliminate debt.

Location:

This position is located in Atlanta, GA. The team operates in a hybrid model with at least one day per week in our Atlanta Headquarters. Relocation is not available at this time. 

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Must be authorized to work in the U.S./Sponsorships are not available. Corp to Corp is not available.

As a Loss Mitigation Specialist, you will:

• Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department. 
• Developing debt collection strategies and plans.
• Adhering to the FDCPA throughout the debt collection process. 
• Communicate with customers via calls and/or emails to collect past due invoices.
• Searching publicly available databases to track down defaulters, including Credit Bureau information, background checks, loan documents, etc. 
• Prevent repeated payment delinquency by negotiating manageable debt payments. 
• Negotiating settlements to receive payment on a certain percentage of the debt. 
• Keep records of all communications, payment plans agreed to, and amounts paid.
• Handles extensive research requirements for more complex billing problems and inquiries and has extensive knowledge of the organization, products, or services, as well as advanced problem-solving skills
• Accountable for reducing delinquency for assigned customer accounts.
• Read disclosures verbatim each time they are needed
• Performs other duties as assigned which are reasonably within the scope of the duties in this job classification

 You’d be a good fit if:

• 2+ years of credit assistance/collections experience
• Experience managing collections on past-due accounts.
• Understanding of collections compliance
• Must be a driven self-starter, a positive thinker, loyal and trustworthy.
• Must have a commitment to exceptional customer service, including the ability to be empathetic and meet client needs
• Flexibility, creativity, self-discipline, strong organizational skills, and action orientation are essential for this role.
• Experience with Google Suite, Excel, Microsoft Suite, or something similar 
• Proficiency with Skip Tracing sites and tools

Nice to have:

• Inbound/Outbound call center experience
• Banking/financial services experience
• Loan experience 
• Fluent in Spanish

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