Loss Prevention Hospitality Officer II

Shift: 2nd Shift (3pm - 11pm)

About the Role

Kohl's Corporate Security Officers are responsible for the safety and security of our most important assets, our people. Our Officers are talented professionals that are the face of our Loss Prevention department in the Corporate buildings.

What You'll Do

Provide Customer Service and Professional Security for Our Associates, Vendors, and Visitors

• Create personalized connections with associates, vendors, and visitors
  
• Be comfortable being in a visible station that interacts with associates, vendors, and visitors on a regular basis
  
• Maintain professionalism, discretion, and confidentiality

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• Respond to and decision alarm activities for both burglar and fire systems
  
• Document and follow-up on investigations via camera systems and other Loss Prevention related computer systems
  
• Partner with Remote Operations Center leadership team to proactively identify and mitigate threats to Kohl's
  
• Ensure only authorized individuals enter our facilities by monitoring Lenel access control system
  
• Monitor entrances, sensitive areas, and parking lots by monitoring our Genetec video management system
  
• Communicate safety issues to facilities management and/or Loss Prevention management
  
• Maintain knowledge of building evacuations and severe weather procedures
  
• Respond to accidents, medical emergencies, and critical incidents
  
• Infrequently will provide stand-by guard service to events held at the Corporate building
  
• Infrequently will provide guard coverage for multiple Corporate locations and assets
  

• Proficient with Lenel (access control) & Genetec (video)
  
• Support the Remote Operations Center on critical incident video review that includes complex theft events and sensitive HR/AR/Legal issues
  
• Respond to system generated issues (turnstile alarms, building access) remotely or onsite
  
• Navigate Corporate Security workflow as assigned by Lead Corporate Security Officer
  
• Maintain knowledge of alarm zones throughout facilities
  

• Proficient in using Google Suite products
  
• Effective written and verbal communication skills
  
• Adaptability to change
  
• Able to receive positive and negative feedback as well as coaching
  
• Work well in a fast paced environment while having a strong sense of urgency
  
• Ability to prioritize and execute competing demands
  
• Able to use a vehicle battery jump start unit
  
• High School Diploma
  
• Valid Driver's License
  

• Ability to lift up to 25 lbs
  
• Ability to stand/or walk for long periods of time