Low Carbon Support Team Lead

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality. We’re head-over-heels with low carbon tech such as heat pumps, solar PV & EV chargers - which instantly help reduce a customer’s carbon footprint and give them control over their energy use.

An exciting opportunity has arisen to join us as a Low Carbon Support Team Leader in Coventry, assisting customers in using low carbon tech products we’re installing in their homes. We are looking for a forward thinking customer service team leader who can take ownership of supporting customer transition to low carbon technology and leave them feeling delighted in how we manage their installation journey. You’ll be in our office, leading a team of Customer Service Support Specialists to deliver awesome service to our Solar customers.

What you’ll do:

• Look after a team of Customer Service Support Specialists, leading by example and being committed to their growth both long term and in their operational day to day
• Be a leader in our installation support service, responsible for spearheading how we deliver awesome service
• Effectively coach your team and provide honest feedback to drive continuous improvement in your people
• Work closely with a regional field team where you’ll act with a standalone business owner mentality towards delivering brilliance with your colleagues
• You’ll be solution-focussed, solving challenges to making an install a reality and helping us identify ways to ensure our customer relationships are world-class
• Share your knowledge with our customer support teams to enable them to have well-informed conversations with our customers
• Be the ambassador, for a “we’ll do whatever it takes” attitude towards delivering an amazing service. Every. Single. Time!

What you’ll need:

• To be able to effectively lead and inspire a team - this is key!
• A relentless focus on doing what is best, and what is right for our customers
• A no holds barred approach to delivering successful outcomes
• An amazing communicator, liaising with many stakeholders and influencing them to be an active participant in find great outcomes
• Coach and provide honest feedback to drive continuous improvement in your team
• Strong attention to detail and accuracy
• To be a team player and relationship builder, with the ability to build great working relationships with people across cultures and perspectives
• To be positive and proactive, and energised by working in a fast-paced environment characterised by constant change
• A high level of adaptability and agility to manage multiple projects at one time (we are growing quickly!)
• You will be analytical, seeking out data and using this to inform your decisions

Why else you'll love it here

• Share options in Octopus Energy Group
• Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about!
• What do you get? Click here

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.