Loyalty Operations Specialist

• 100% employer-paid medical dental and vision for employees
• Annual review with raise option
• 22 days Paid Time Off accrued annually and 4 holidays
  • After 3 years PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company-not accrued not capped take time off when you want
  • The 4 holidays are: New Year's Day Fourth of July Thanksgiving and Christmas Day
• Paid Parental Leave
• Up to 6% company matching 401(k) with no vesting period
• Quarterly allowance
  • Use to make your remote work set up more comfortable for continuing education classes a plant for your desk coffee for your coworker a massage for yourself... really whatever
• Open concept office with friendly coworkers
• Creative environment where you can make a difference
• No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool but mathematically won't cost the company much money because you won't use it
• Trail Mix Bar --- oh yeah

• Initiate conversations with our clients to provide ongoing solutions.
• Provide information and guidance on product features usage and benefits.
• Provide exceptional customer support by promptly addressing client inquiries concerns or feedback.
• Collections kind of but not really because we aren't threatening credit scores but ability to collect accounts receivable.
• Tailor communication style to meet the needs and preferences of different clients.
• Help support other customer service groups as needed.

• Active listening skills with the ability to understand and address client needs.
• Familiarity with client relationship management principles.
• Ability to collaborate with internal teams to ensure client satisfaction and address issues effectively.
• Incredible listening and communication skills.
• Demonstrated ability to empathize with clients and provide support with a customer-centric approach.
• Strong computer skills job duties are performed almost 100% online.

What We Do

Corporate Tools is proudly stubbornly independent. No outside investors calling the shots. It’s just us choosing customers over profits every time. We build the behind-the-scenes tools that keep businesses running: software LLC filings registered agent service website and domain registration address services… basically all the unglamorous stuff that makes companies actually work. We’ve grown into one of the largest B2B providers in the U.S. by sticking to a simple mission: solve the real messy confusing problems of starting and running a business while keeping your privacy intact and making your life a whole lot easier.

Why Work With Us

We’re privately held debt free and focused on people. Not investors. That means we can keep hiring folks we like building tools that actually work and making sure our customers are taken care of. If you want to know more about what values drive us check out our Company Principles.

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