Loyalty Senior Manager

OVERVIEW

The Loyalty Senior Manager is responsible for the day-to-day strategy and management of our Loyalty Program. This position is responsible for understanding wellness and Gen Z consumer trends and best practices to establish a best-in-class experiential loyalty program that drives business impact. This role will also be responsible for regular program analysis, testing, and optimization refreshes to keep teams and leadership up to date on loyalty program performance and progress against goals and KPIs. The person in this role will be successful by having a thorough understanding of lifecycle marketing and the ability to take a high-level vision and break it down into an actionable strategic plan to lead the roadmap and implementation across cross functional teams. 

RESPONSIBILITIES  

• Support the Senior Director in building cross-channel, integrated marketing campaigns and programs designed to acquire, nurture, and effectively onboard customers into the loyalty program across digital, retail, and community.
• Collaborate with cross-functional teams to define program needs and opportunities within various audience groups.
• Support (and sometimes lead) the research into industry trends, competitive information, along with consumer insights to create and present concepts and recommendations in an impactful way
• Create presentations and supporting documents to facilitate communication across stakeholder teams
• Work with external vendors
• Work closely with the CRM team, Brand/Marketing team, Store Operations, Customer Service, Finance, and Merchandising teams
• Partner with martech and finance to report out and analyze loyalty program KPIs weekly and ad hoc as needed

QUALIFICATIONS

• 5-7 years of experience in Loyalty Marketing, Brand/Consumer Strategy, or similar
• Knowledge of digital media channels with a focus on Email, App push notification, and SMS marketing required
• Experience with Salesforce Marketing Cloud, Bluecore, and/or Attentive highly preferred
• Strong math and analytic skills to review program metrics, balance KPIs, and collaborate with finance on business impact.
• Strong understanding of lifecycle marketing metrics and analysis
• Strong verbal and written communicator
• Able to read and react to business needs and prioritize accordingly
• Displays out of the box thinking and curiosity for consumer strategy
• Passion for the wellness industry, Gen Z consumer trends, and community building
• Must be based in Los Angeles and comfortable working onsite full-time.

The base salary range for this position is $130,000-$150,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.

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