Loyalty Specialist

Come work for us!

We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a JD Finish Line store.

Our employees are key to our success.

Come work for us!

We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a JD Finish Line store.

Our employees are key to our success.

The Loyalty Specialist will support the operational implementation of JD North America's loyalty program (STATUS) through the execution of loyalty program initiatives, campaigns, and communications. Works cross-functionally with brand development, integrated marketing, creative, and digital marketing channels to execute all loyalty program initiatives including: engagement campaigns, product launches, brand initiatives, and lifecycle marketing campaigns. This individual should effectively exhibit JD Finish Line's core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following key duties:

• Manage the end to end execution of all loyalty program campaigns including seasonal brand initiatives, SEA launches, and Co-op campaigns.
• Work cross-functionally with Brand, Creative, Marketing Analytics, and Digital Marketing to ensure the proper execution of loyalty initiatives
• Create and maintain necessary documentation for the set up and execution of loyalty initiatives and rewards
• Responsible for the internal communication of loyalty initiatives throughout the marketing department and broader organization
• Lead the creative execution and planning for all loyalty campaigns and initiatives
• Assist Customer Engagement Program Manager in the development of customer engagement marketing strategies and campaigns
• Act as the point person in all necessary meetings pertaining to the execution of new and existing loyalty initiatives
• Build customer facing loyalty offers and promotions in the CRM system
• Manage a calendar of all current and future loyalty initiatives
• Responsible for the fulfillment of loyalty rewards, both digital and physical, including any necessary customer communications through the Loyalty Inbox
• Manage relationships with Legal, LP, and Store Ops regarding loyalty initiatives and promotions.
• Additional duties and projects as required.

Required Education and/or Experience

Bachelor's degree from a four-year college or university or minimum of 3 years relevant work experience in marketing, loyalty, data analytics, or retail. Understanding of Google Suite and Microsoft Office required. Experience working with marketing technology platforms preferred. Candidates should have experience in the management of large, cross-functional projects including project communications, timelines, and organization. Internal JD Finish Line experience is preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit for more than 6 hours per shift
• Use hands to finger, handle and feel
• Reach with hands and arms
• Talk and/or hear
• Stand for up to 4 hours at a time periodically
• Walk or move from one location to another
• Occasionally may need to climb, balance, stoop, kneel, or crouch
• Lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally
• Punctuality and regular attendance consistent with the company's policies are required for the position.
• Average workweek is 40-50 hours, which can vary depending on business need.

The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per the company policy.

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEOC Statement:

The Finish Line, Inc. is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. The Finish Line, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.

Need accessibility assistance to apply?

Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at [email protected]. A member of our Talent Acquisition team will respond as soon as reasonably possible. (This email address and phone number is only for individuals seeking accommodation when applying for a job.)

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy.

EEOC Statement:

The Finish Line, Inc. is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. The Finish Line, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.

Need accessibility assistance to apply?

Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at [email protected]. A member of our Talent Acquisition team will respond as soon as reasonably possible. (This email address and phone number is only for individuals seeking accommodation when applying for a job.)