LPS Associated Director - Service Delivery Engineering

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

We are seeking a dynamic and strategic Managed Services Leader to oversee our IT operations and services for our customers. This role will be pivotal in driving our managed services strategy, ensuring high-quality service delivery, and fostering client relationships. The ideal candidate will have a strong background in IT service management, operational excellence, and team leadership.

The Job:

• Strategic Leadership - Develop and implement the managed services strategy aligned with company goals, ensuring service offerings meet client needs and industry standards
• Operational Excellence - Oversee the delivery of managed services, ensuring efficiency, quality, and compliance with SLAs and KPIs
• Team Management - Lead, mentor, and develop a high-performing team of IT professionals, fostering a culture of continuous improvement and collaboration
• Client Relationship Management - Build and maintain strong relationships with clients, understanding their business objectives and ensuring their satisfaction with our services
• Performance Monitoring - Analyze service performance metrics to identify areas for improvement and implement necessary changes to enhance service delivery
• Budget Management - Manage the budget for managed services, ensuring financial targets are met while delivering exceptional value to clients
• Innovation and Improvement - Stay abreast of industry trends and emerging technologies, identifying opportunities for innovation and service enhancement

The Person:

• Bachelor's degree in information technology, Computer Science or related disciplines
• Minium of 10 years of IT experience, with at least 3 years in leading IT infrastructure delivery team to deliver managed infrastructure services to enterprises or customers with at least 1,000+ users
• Knowledge and certifications in IT service management such as ITIL are highly desirable
• Strong leadership competence with experience in leading large infrastructure delivery team to deliver both projects and 24x7 ongoing IT operations for large enterprises and organizations
• Positive attitude, fast-learning, and energetic, with the ability to thrive in a challenging environment
• Strong analytical and problem-solving skills, with the ability to lead local and overseas delivery team to work under pressure and manage critical systems changes and resolve incidents
• Exceptional interpersonal skills and the ability to build relationships with stakeholders

#LPS

Additional Locations:
* Hong Kong