[LPS] Cloud Wintel Engineer

Why Work at Lenovo

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Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Responsibilities:

• Incident Management:
  • Respond to escalated incidents from L1 support, providing timely and effective resolution.
  • Diagnose and troubleshoot complex technical problems across various technologies.
  • Perform root cause analysis to prevent recurring incidents.
  • Document incident resolution steps and maintain knowledge base articles.
• Problem Management:
  • Investigate and resolve underlying problems affecting IT services.
  • Proactively identify potential issues and implement preventative measures.
  • Collaborate with other teams to address complex problems.
• Change Management:
  • Implement approved changes to IT systems, following established procedures.
  • Ensure changes are implemented with minimal disruption to services.
  • Validate successful implementation and document changes.
• System Monitoring & Maintenance:
  • Monitor the health and performance of IT systems.
  • Perform routine maintenance tasks to ensure system stability and security.
  • Identify and address performance bottlenecks.
• Technical Expertise:
  • Maintain in-depth knowledge of BMC Control-M, AWS cloud services, Windows and VMS operating systems, and security technologies.
  • Stay current with industry best practices and emerging technologies.
  • Provide technical guidance and mentorship to L1 support engineers.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in IT support, with a focus on AWS, Windows, VMS, and security. BMC Control-M experience will be an added advantage.
• Strong understanding of ITIL framework and service management principles.
• Excellent analytical, problem-solving, and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., AWS certification) is a plus.

Key Skills:

• BMC Control-M administration and troubleshooting
• AWS cloud services management and support
• Windows and VMS operating system administration
• Security best practices and implementation
• Incident and problem management
• Change management
• System monitoring and maintenance
• Communication and collaboration

Additional Locations:
* Singapore - Central Singapore - Singapore

* Singapore - Central Singapore - SINGAPORE