Lumen Customer Representative - Seattle

We're actively hiring Customer Representatives to support a rapidly expanding telecommunications campaign representing Lumen, a global leader in fiber-optic internet and business solutions. This full-time, in-person role is ideal for individuals who are confident communicators, motivated by helping others, and eager to grow within the customer support and sales fields. As a Lumen Customer Service Representative, You Will: • Work directly with customers to recommend fiber-optic internet and telecommunications services • Assist customers with account upgrades, service changes, and technical questions • Troubleshoot customer concerns and offer clear, effective solutions in real time • Guide customers through product benefits, pricing, and bundled service options • Maintain accurate service records and track customer interactions daily • Collaborate with your customer support and sales team to hit daily goals • Represent the Lumen brand with professionalism, clarity, and enthusiasm • Stay up to date on all internet, phone, and digital service offerings What We’re Looking For: • Strong communication and customer-facing skills • Interest in telecommunications, customer service, or sales • A positive, problem-solving attitude and eagerness to grow • Ability to manage tasks efficiently in a fast-paced customer environment • Prior experience in retail, sales, or account support is helpful but not required • A daily commute to our Seattle office is required What You’ll Gain: • Weekly pay and uncapped commision opportunities • Training in customer experience, telecom solutions, and service troubleshooting • Hands-on experience with fiber-optic internet and cutting-edge digital services • A clear path to advancement into Account Manager, Sales Lead, or Team Supervisor roles • A collaborative team culture that supports learning, results, and professional development This is a sales and customer service role with training provided for all new hires. Compensation is 100% commission-based, with uncapped potential. Typical yearly earnings range from $41,600 to $68,00, with average per-sale commissions between $50 and $170. Job Type: Full-time Pay: $50,000.00 - $68,000.00 per year Work Location: In person