M365 Copilot Engineer

Description and Requirements
Role Value Proposition
MetLife is looking for an Exchange Engineer/ Microsoft 365 Administrator in Raleigh, NC. Our technology group manages multiple Messaging Environments globally with roughly 100k mailboxes across multiple domains. We are seeking experienced professionals to join our team to assist with M365 Copilot deployments and support.
Key Responsibilities:

• The Exchange Engineer will support Office365, on-prem, multi-site, multi-domain messaging server environments.
• Day to day management of M365 Copilot technologies (Exchange, Office 365 (Teams, Word, PowerPoint, Excel, Outlook, OneNote, Whiteboard, etc.)
• Provide 3rd level support as it relates to M365 Copilot
• Tracking and evaluating new Copilot capabilities
• Identify and streamline existing processes
• Monitor and respond to issues or service requests reported in Service Desk and creating and resolving problem tickets for chronic service issues
• Working with engagement resource on communicating new capabilities
• Managing copilot distribution lists
• PowerBi, Power App Automate skills
• Support software deployments with SCC

Essential Business Experience and Technical Skills:
Required:

• Operational Support and systems engineering of Exchange and Microsoft 365 in a large enterprise infrastructure (+20,000 users).
• Experience with Office 365
• Proven functional experience to resolve break/fix scenarios, engaging broader teams as necessary as well as partners
• Documentation of Exchange/M365 configuration, change and incident management
• SCCM software distribution

Preferred:

• M365 Copilot
• M icrosoft Office 365
• Three to five (3-5) years of Office 365 work experience
• 2+ years of experience with scripting with Powershell, VB, .net or scripting for Identity Management/Directory Sync

Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
#BI-Hybrid