M365 Engagement Manager

Do you possess a unique blend of technical administration, consulting and/or pre-sales and post-sales experience?

Do you like to work remotely?

Are you committed to impeccable customer service?

Can you drive strategic technology conversations with C-Level decision makers?

Do you have previous experience with Office 365, Windows 10 or EMS Solution Architecture?

System Admins and Engineers: This is a product-focused role, which centers on driving outcomes with customers through targeted discussions - it is NOT a hands-on technical role. If you find that is not the right next step for your career, perhaps you have a friend who would be a perfect fit. Send them this link. Thanks!

As an M365 Engagement Manager for AG Consulting Partners, a typical day might include the following:

• Working remotely with customers and clients of varying seniority to help a customer paint the vision of how Microsoft would be the best partner to support the customer's aspirations
• Working closely with external customers to explain program offerings, support through deployment
• Orchestrating discovery calls and driving strategic technology conversations with customers and their account teams
• Effectively articulating the value and long-term benefit of actively using Microsoft 365 products and services
• Providing pre-sales technical / architectural support and driving successful user adoption
• Participating in internal account community forums to generate awareness and communicate program updates
• Educating customers on Microsoft 365 products and providing them real world use-case scenarios
• Building and maintaining trusted advisor relationships with influential technical decision makers for the successful adoption and deployment of Microsoft products and technologies
• Defining outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization

This job might be for you if:

• You like the flexibility of working from home. You're motivated to achieve, and even exceed, defined activity quotas.
• You think on your feet. You know how to guide a productive conversation and customize your messaging for your audience and their unique needs.
• You're flexible with continually changing internal processes. You know how to quickly roll with the punches.
• You're great at influencing others. You're a super-fan of Microsoft's productivity products and services and get excited about the opportunity to turn your customers to fans too.
• You enjoy solving problems. You love helping others find creative solutions. You don't get easily discouraged. If you don't know the answer, you'll dig until you find it.
• You pay attention to the details. As far as you're concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.
• You communicate clearly. You write well. You can explain just about anything to anyone and you're comfortable communicating in writing and in meetings

Requirements

You have:

• 3 - 5 years Technical Pre-sales, Administration or Solution Architecture experience with demonstrated ability to meet and/or exceed determined activity quota
• Experience with Microsoft 365 (planning, deployment, host-client requirements, upgrade/migration paths) and Windows 10 (upgrade/update paths, deployment scenarios, native security features) in either a technical Administration, Solution Architecture, pre-sales, posts-sales, or training capacity
• Proven track record of building relationships with senior customer executives in large or highly strategic accounts
• Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required
• Impeccable customer service skills
• Ability to work fully remote

You might also have:

• Knowledge of equivalent on-premise technologies (Exchange, SharePoint, Lync/Skype Server, etc.)
• Experience working with Microsoft partners
• Basic knowledge of enterprise networks (DNS, TCP/IP)
• Experience with Microsoft Unified Communications (Lync/Skype for Business, Teams, SIP, VoIP)
• Knowledge of Microsoft 365 licensing (acquisition/application, management)
• Microsoft Office 365 certification (MCSA) or a willingness to obtain certification

Benefits

AG Consulting Partners, Inc. is a Redmond-based boutique consulting firm. Our mission is to embrace the entrepreneurial spirit to relentlessly deliver an exceptional experience and results for our people and our clients.

We put our people first. Our excellent benefits to full-time employees include medical, dental, vision, PTO, education reimbursement, wellness allowances, community and philanthropic events and flexible career paths. Compensation for this position is dependent on and not limited to skill set and level of experience, and ranges from $90,000-115,000See what our employees have to say about our company Working at AG Consulting Partners Glassdoor

We're humbled to be consistently acknowledged by local and national organizations for our success, including Consulting Magazine, Puget Sound Business Journal, and Inc. 5000.

We look forward to welcoming you to our team of amazing consultants and partners! Learn more about our firm at https://agconsultingpartners.com