M365 Operation Engineer

As a Microsoft 365 Operations Engineer, you will be using cutting edge technologies to streamline services to our clients. Join our team of Data and Cloud professionals and accomplish what others only dream of.

What You'll Be Doing

• Experience with Microsoft 365 Modern Workplace migrations and implementation
• Ability to perform health checks and assessments of on-premises systems prior to migrations
• Collaborate with members of the development team and project managers to contribute to delivery of operational solutions that surpass client expectations
• Implement AIS cloud infrastructure operations solutions on public cloud, private cloud, and hybrid client environments
• Operate and maintain Microsoft 365 Platform Services across all organizational levels.
• Troubleshoot functional and system performance issues
• Perform initial evidence gathering and analysis of system outages
• Troubleshoot implementations and supporting Microsoft 365 Groups.
• Analyze, and deliver operations solutions on the Microsoft 365 platform components.
• Operations and engineering of Microsoft 365 Groups, Teams
• Analyze, operate and deliver OneDrive for Business solutions
• Analyze, operate and deliver Exchange Online solutions
• Analyze, operate and deliver SharePoint Online solutions to include content migrations.
• Work to become a Subject Matter Expert on Microsoft 365 capabilities and dependencies.
• Willingness to participate in after-hours (evenings and weekends) planned maintenance operations and troubleshooting of critical issues

Location and Travel Details

This is a remote position with occasional travel (if needed).

Profile of Success

• Use Bachelor's Degree in Computer Science or 1-3 years of experience in systems engineering to operate M365 platforms
• Use experience with networks, systems, and client-facing skills to create client relationships and innovative business solutions
• Experience with Microsoft 365 Commercial, Microsoft 365 Government Cloud (GCC/GCC-High), Exchange 2007-2016, Exchange Online, One Drive for Business, Microsoft Teams, Microsoft Intune
• Be well-versed on general infrastructure technology and understand public and private cloud concepts such as Software as a Service (SaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS), and Infrastructure as a Service (IaaS)
• Desire to add value and deliver exceptional customer service through prompt response to customer inquiries and incidents, timely follow through in providing client deliverables and a genuine interest in working to overcome challenges.

Desirable Skills

• Microsoft certifications, especially
• AZ-900 fundamentals
• MS-100+MS-101 (Identity and services + Mobility/Security)
• MS-300 (O365 Core/Teamwork)
• MS-200/MS-201 (Exchange)
• MS-700 (Teams)
• MS-500 (Security)
• Microsoft 365 Certified:
• Messaging Administrator Associate,
• Teams Administrator Associate,
• Security Administrator Associate,
• Teamwork Administrator Associate,
• Enterprise Administrator Expert, and
• Modern Desktop Administrator
• Experience with Azure AD Connect, Azure Virtual Desktop, SharePoint Online, Microsoft 365 EMS and Advanced Security, Azure Sentinel - Detection and Analysis, Azure MFA, Windows Hello, Microsoft Azure, Google G-Suite, Windows Server, DNS, Dropox, Google Drive, Skype for Business, Teams, Amazon Web Services
• Experience with BitTitan, SkySync, Mover, ShareGate, Technical Document creation, and Customer Service Soft Skills

About AIS

AIS, Dedicated to Our People

AIS employees can spend their entire career at AIS doing challenging, rewarding work and reach their desired level of achievement and responsibility. We offer the opportunity to move up, without the obligation to move out of a position where one excels. We are committed to our employee's success; however, they define it.

It's our dedication to our employees that inspired our leadership to invest in our future and become partially employee-owned through an Employee Stock Ownership Program (ESOP).

Our employees are our greatest strength, and we do all that we can to serve them. We invest in technology as early adopters, allowing us to create transformative and innovative solutions for our customers while exposing our team to cutting edge technology.

We hire outstanding individuals who are committed to curiosity, passionate about emerging technology, and who are excited to find innovative solutions for the biggest tech challenges facing international brands and government agencies today.

We Invest in Individuals Committed to Innovation

AIS is seeking professionals of a certain character and level of excellence. People that we can learn from and that we can help grow to achieve their personal career goals.

We are looking for:

• Smart people with a passion for technology
• Strong technical capabilities with a consultancy mindset
• Close involvement with local technical communities
• A willingness to think outside of the box to provide innovative solutions to clients
• Ability to solve challenging technical business problems
• Self-directed professionals

Our Core Values

• Client Success
• C ontinued Learning and Technical Excellence
• Strong Client Relationships
• Citizenship and Community

EEO Statement

Applied Information Sciences is an Equal Opportunity Employer and does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status, or any other basis covered by law. Employment decisions are based solely on qualifications, merit, and business need.