M365 Service Delivery Manager/Project Manager

Introduction

Passionate about leading service delivery teams for modern and robust infrastructures within the M365 ecosystem? Join our team and contribute to the delivery resources and client organization of innovative Modern Workplace solutions to meet our clients' business challenges.

Come Join Us

As a M365 Service Delivery Manager within our Workplace Engineering practice, you will be responsible for the supporting growth of our enterprise clients.

What you'll do

• Lead service delivery teams in delivering what is defined and outlined in service contract on accounts of
varying complexities.
• Interface directly with the client IT organizations and take primary responsibility for maintaining/developing

the client relationship and ensuring client satisfaction.
• Serve as the link between delivery resources and client organization for technical, service and vendor issues,
and identifies opportunities for continuous improvement.
• Maintain regular on-site presence with clients to enable nurturing growth in relationships.
• Helping clients realize meaningful business growth through workplace transformation, you will work with customer
and internal teams to manage a dynamic Software as a Service (SaaS) and customer ICT landscape that address
client challenges
• Develop pragmatic, deliverable and sustainable Workplace solutions and roadmaps that allows clients to address
their business needs and leverage the best value out of their Microsoft investments.
• Contribute to the development and evolution of future focused workplace and organization transformation
propositions and solutions.
• Lead a team of 5-10 in providing ICT services. Communicate and integrate with peer teams from other vendors to
achieve customer outcomes.

Skills and Experiences

• Experience in an ITIL or ITSM managed environment

• Workplace content and knowledge management strategy, security and governance underpinned by M365.
• Expertise in developing and transforming content-based solutions for information workers encompassing
information architecture, content migration, governance and control, including the use of enterprise workflow
and business process automation tools.
• Experience of working within a matrixed business spanning operations and technology services.
• Have proven significant relevant technology experience including solution and delivery particularly within a
consultancy or systems integrator.
• Planning and Staffing of Delivery teams.
• Building relation with our clients.

About You

You should have previous experience in one or more of our core Workplace technology areas below:
• Enterprise Mobility & Security - Intune MDM & MAM, AAD, Identity, Information Protection, Threat Protection,
Cloud App Security
• Windows 365 and/or Azure Virtual Desktop (AVD) - Architecture, Deployment, Azure Automation, FSLogix, Azure
Files
• Microsoft Endpoint Manager - Configuration Manager Current Branch, Intune and Co-management Workloads, Windows
as a Service
• Exchange & SharePoint Online - Architecture, Deployment, Migration
• Power Platform including Power Virtual Agent, Power Apps and Power Automate
• Microsoft Teams
• Microsoft 365 Tenant to Tenant Migrations
• Fluent Dutch & English language skills

Enjoy Your Career
Some of the best things about working at Avanade:
• Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional
development and training (minimum 8 hours per year for training and paid certifications)
• Real-time access to technical and skilled resources globally
• Dedicated career advisor to encourage your growth
• Engaged and helpful coworkers genuinely interested in you

Find out more about some of our [1] benefits here.

A Great Place to Work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our [2] Inclusion & Diversity page.

Create a future for our people that focuses on
• Expanding your thinking
• Experimenting courageously
• Learning and pivoting

Inspire greatness in our people by

• Empowering every voice
• Encouraging boldness
• Celebrating progress

Accelerate the impact of our people by

• Amazing the client
• Prioritizing what matters
• Acting as one

Learn More
To learn more about the types of projects our Infrastructure team works on, check out these case studies:
• [3] VentilatorChallengeUK manufactures 2 years' worth of ventilators in 12 weeks to help save lives
• [4] Landmark Information Group finds a new home for its data in the cloud

Interested in knowing what's going on inside Avanade? Check out our blogs:
• [5] Avanade Insights - exchange ideas that drive tomorrow's innovation
• [6] Inside Avanade - explore what life is like working at Avanade

References

Visible links
1. https://www.avanade.com/en/career/benefits
2. https://www.avanade.com/en-us/about-avanade/inclusion-and-diversity
3. https://www.avanade.com/en-gb/clients/ventilator-challenge-uk
4. https://www.avanade.com/en/404-error?url=/en/insights/clients/landmark-cloud-native
5. https://www.avanade.com/en/insights
6. https://www.avanade.com/en/career