MAC IT Specialist

Role: MAC IT Specialist

Location: Huntington Beach, CA

**JAMF PRO & M365 endpoint administration experience is a MUST**
We are looking for a Mac IT Support Lead with strong debugging/ troubleshooting skills in MAC/Apple. The resource should have strong understanding of support systems -SLAs, monitoring processes and handling tickets.
Responsibilities:

• Experience with Apple laptop/Apple devices/MAC Operating systems, JAMF endpoint management system in an enterprise environment
• Strong experience with latest technologies with Macintosh systems and computers
• Provide support maintaining laptop/desktop provisioning procedures for Apple endpoints
• Strong experience with desktop lease refresh, VDI implementation, OSX deploy automation, and application upgrades.
• Provide guidance and training to the IT Helpdesk team, ensuring they are well-equipped to handle day-to-day tasks.
•  Report on Key Performance Indicator (KPI) reports based on the team's performance.
• Oversee the management of software and hardware licenses, including Adobe, M365, Cisco, and certification renewals.
• Manage the onboarding and offboarding processes on a weekly basis and generate monthly reports on asset lease status.
• Conduct an annual assessment of assets and ensure efficient inventory management 
• Facilitate general IT procurement, including the purchase of hardware and software. Manage documentation and approvals for these acquisitions.
• 2-3 years of strong MAC experience
• Excellent customer service and communication skills