Mac Tech Lead

Amentum is currently seeking a Mac Tech Lead to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and information technology (IT) systems.

You will be a part of a team that applies technical and operational knowledge under minimal direction, to configure, operate, and maintain information processing and telecommunications systems.

As a member of the team, you will:

• Resolve more complex issues escalated from the Tier I and Tier II Service Desk and End User technicians.
• Facilitate advanced desk side and helpdesk support response to maintain performance requirements for answering customer questions and concerns.
• Appropriately document all required information into the call tracking system and the knowledge base within specified performance requirements.
• Ensure the Mac Team meets required productivity expectations, including Service Desk and End User metrics.
• Coordinate with fellow Lead Technicians and Managers on possible issues that are trending within the various support groups.
• Collaborate with the Macintosh Technical Development group on changes in the environment, testing, and infrastructure problems.

Minimum Qualifications:

• Associates Degree and 3 years of experience, or High School Diploma / GED and 6 years of experience.
• Must be able to obtain and maintain a TOP SECRET (TS) or DOE Q Government Clearance. Note: US Citizenship is required to obtain a TOP SECRET (TS) or DOE Q Clearance.
• Experience in Mac system administration & troubleshooting, including virtual machines.
• Advanced desk side support & troubleshooting skills for Mac, and Windows virtual machine applications (includes classified & unclassified support).
• Experience with Service Management tools tracking, updating & completing service requests and incident reports in a ticket tracking system designated by our client.

Preferred Qualifications:

• Over years of experience supporting Mac and Windows, software, and hardware in a heterogeneous, networked computing environment.
• Experience testing, verifying, and documenting changes to computer system equipment.
• IT Certifications (Apple Certs, CompTIA Certs, etc.).
• Experience managing devices with JAMF Management Solution.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

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